Summary
Overview
Work History
Education
Skills
Professional Attributes
Timeline
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Melissa Ramon

San Diego

Summary

Developed skills in community engagement and relationship building within a collaborative environment. Demonstrated ability to design and implement successful outreach programs, fostering strong connections with diverse groups. Seeking to transition into a new field, bringing transferable skills in communication, project management, and strategic planning.

Overview

12
12
years of professional experience

Work History

Alumni & Outreach Coordinator

Jackson House LTD
06.2021 - Current
  • Program Development: Designed and implemented a comprehensive alumni tracking system, enabling the organization to measure client success rates, monitor engagement, and identify opportunities for program enhancement
  • Event Coordination: Orchestrated weekly workshops, support groups, and alumni events that foster community-building and promote mental health awareness
  • Events included speaker series, networking opportunities, and celebration milestones for alumni achievements
  • Partnership Development: Built and maintained partnerships with local businesses, non-profits, and community organizations to support alumni reintegration and increase access to recovery resources
  • Outreach & Engagement: Created engaging social media campaigns and newsletters to drive event participation and increase alumni involvement
  • Achieved a significant rise in alumni attendance and overall engagement
  • Data Management: Utilized the KIPU Health platform to manage alumni data, track program participation, and generate reports to inform leadership on key performance indicators

Marketing Sales Representative

San Diego Zoo Wildlife Alliance
11.2020 - 06.2021
  • Sales & Upselling: Provided outstanding customer service to100+ daily callers, successfully upselling memberships, tours, and premium ticket packages
  • Customer Support: Addressed guest inquiries, managed customer complaints, and facilitated issue resolution with speed and efficiency
  • Reservation Management: Assisted with booking tours, reservations, and event tickets for the Zoo and Safari Park, ensuring a smooth customer experience
  • Data Reporting: Conducted daily reports on call types and customer inquiries, offering feedback to improve the online customer experience

Sales Associate

Arts & Recreation /9Five Eyewear
10.2019 - 04.2020
  • Sales Leadership: Achieved daily and monthly sales goals by implementing strategic selling techniques and providing product recommendations
  • Inventory Management: Tracked and managed eyewear inventory, conducted daily stock counts, and ensured accurate reporting to prevent loss
  • Customer Experience: Provided personalized guidance on eyewear prescriptions and assisted customers with selecting lenses and add-ons tailored to their needs
  • Operational Oversight: Executed store opening/closing procedures, handled cash/credit transactions, and provided shift coverage as needed

Event & Marketing Coordinator

Por Vida Coffee / Del Barrio Market
10.2019 - 04.2020
  • Event Planning: Coordinated large community events and local markets, managing budgets, vendor relations, and event logistics
  • Marketing & Promotion: Managed social media platforms (Facebook, Instagram) to promote events, driving increased attendance and vendor participation
  • Community Engagement: Cultivated relationships with local artisans and small businesses, creating opportunities for vendors to showcase products and services to the community

Lead Experience Coordinator

Bellus Academy
10.2018 - 05.2019
  • Client Services: Managed daily client scheduling, confirmed appointments, and facilitated seamless customer experiences
  • Team Support: Coordinated student council activities to increase student involvement and hosted community engagement initiatives
  • Promotions & Marketing: Collaborated with the marketing assistant to create promotional materials and advertising campaigns to boost client bookings

Administrative Assistant / Transaction Manager

Foster Hamilton Real Estate
11.2017 - 10.2018
  • Office Administration: Supported office operations, including scheduling meetings, preparing contracts, and handling recruitment campaigns
  • Transaction Management: Oversaw the preparation and processing of real estate transaction documents, ensuring timely completion and compliance with deadlines
  • Financial Oversight: Tracked and managed budget reports for affordable housing properties, providing cost analysis and support to the property management team

Receptionist / Administrative Assistant

Hornblower Cruises & Events
02.2017 - 10.2017
  • Administrative Support: Provided administrative support to multiple supervisors, booked client reservations, and processed event information for guests
  • Customer Engagement: Assisted with client inquiries, distributed mail, and maintained inventory of office supplies
  • Data & Reporting: Maintained 'Hornblower Bucks' program, tracking employee recognition and rewards

Student Clerk (HR, IT, Legal Support)

U.S. Attorney’s Office
12.2012 - 08.2017
  • Human Resources Support: Assisted with vacancy announcements, tracked open positions, and uploaded employee data into the EOPF system
  • IT Support: Provided technical support, troubleshooting, and system conversions from WordPerfect to Microsoft Word
  • Legal Support: Prepared trial exhibits, transcribed court documents, and supported attorneys with case preparation and trial binder assembly
  • Operations Assistance: Coordinated administrative functions, including managing incoming mail, data entry, and document delivery for court proceedings

Education

Some College - Business Administration & Marketing

National University

Skills

  • Event Coordination & Alumni Engagement – Expertise in planning, promoting, and executing large-scale events that foster community connections and program engagement
  • Administrative & Office Management – Skilled in managing daily office operations, scheduling, and record-keeping with a strong focus on accuracy and efficiency
  • Customer Service & Client Relations – Strong interpersonal and communication skills, ensuring a positive customer experience and effective issue resolution
  • Marketing, Sales, & Outreach – Proficient in promoting services, programs, and products through social media, customer outreach, and sales initiatives
  • Program Development & Community Integration – Experienced in developing support programs to help individuals reintegrate into the community and access essential services
  • Data Analysis & Reporting – Skilled in analyzing program metrics, tracking engagement, and generating actionable insights to improve outcomes

Professional Attributes

  • Strong interpersonal skills, facilitating clear communication with clients, partners, and team members.
  • Adept at managing multiple projects, maintaining accuracy, and ensuring deadlines are met.
  • Proactive problem-solver who introduces new strategies to drive program success and boost alumni engagement.
  • Thrives in fast-paced, high-pressure environments while maintaining a positive, solution-focused approach.

Timeline

Alumni & Outreach Coordinator

Jackson House LTD
06.2021 - Current

Marketing Sales Representative

San Diego Zoo Wildlife Alliance
11.2020 - 06.2021

Sales Associate

Arts & Recreation /9Five Eyewear
10.2019 - 04.2020

Event & Marketing Coordinator

Por Vida Coffee / Del Barrio Market
10.2019 - 04.2020

Lead Experience Coordinator

Bellus Academy
10.2018 - 05.2019

Administrative Assistant / Transaction Manager

Foster Hamilton Real Estate
11.2017 - 10.2018

Receptionist / Administrative Assistant

Hornblower Cruises & Events
02.2017 - 10.2017

Student Clerk (HR, IT, Legal Support)

U.S. Attorney’s Office
12.2012 - 08.2017

Some College - Business Administration & Marketing

National University

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Melissa Ramon