MELISSA MORENA ESCALANTE
Los Angeles
Summary
Committed and hardworking cashier with 7 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. To seek and maintain professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Cashier offering more than 7 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Overview
8
8
years of professional experience
Work History
Valet Cashier
LAZ Parking
01.2016 - Current
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Associate of Business Administration -
El Camino College
Torrance, CASkills
- Customer Assistance
- Refunds and Exchanges
- Valet Services
- Cash Drawer Management
- Friendly Demeanor
- Receipt and Refund Issuance
- Price Changes
- Computer Proficiency
- Money Handling
- Cash Register Operations
- Proficient in Opera, AVPM and CVPS
- Coaching and Mentoring
- Multi-tasking ability
Timeline
Valet Cashier
LAZ Parking
01.2016 - Current
Associate of Business Administration -
El Camino College
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