Melissa Jean McClurg

• Communicated professionally with customers, answering questions and addressing cultural history and historical sites.
• Built personal relationships with guests to promote positive experiences.
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
• Continued learning and updating cultural knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
• Guided groups of up to 25 people on tightly scheduled tours and conferences.
• Shared historical and cultural context to keep tour informative and provide more profound understanding of area. On the ocean and and on our homelands.
• Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly. Booking and confirming tours and tour payments with Checkfront booking system and Square system.
• Follows local cultural protocols when working in our community.
• Entertained tour guests with various artifacts and storytelling for maximum engagement, fun, and lasting memories.
• Provided safety instructions and safe boarding practices for guests before every canoe tours.
• Trained to handle medical issues and accidents to take appropriate action and promote safety, inclusivity and well-being of tour groups.
• Worked closely with management staff to create new tours options. Helped build strategic plans and bossiness plans.

• I became a client representative after being one of the longest standing clients for the last 24 years. Currently I sit on their Board of Directors serving in my second 2 year term. My tasks are:
• Advocate for programs and provide feedback for program development.
• Publicly share stories of the successes of the programs and the effects that they have for people in my local community.
• Participate in fundraisers by telling my personal story and sharing my experiences of growth and empowerment from attending the programs they provided.
• Cultural advisor for new building development, welcoming to traditional territories, blessing the grounds of the new Community Wellness Center in the Westshore.
• Advocate for culturally sensitive program materials for local Indigenous clients.

• Consult with Songhees Specialist to determine sign placement and content for heritage sites.
• Review educational documents for youth programs to ensure that it is culturally sensitive and inclusive for indigenous youth.
• Harvest and log medicinal medicines for consulting gifts and for nation members that are in FRH’s plant nursery.
• Reviewed and archived all meeting notes and recordings form previous consultations between Songhees nation staff and FRH staff.
• Interview and hire a Songhees artist for design on new public educational auto boxes. Record introductions and traditional welcome in Lekwungen for the development of a new plant nursery.
• Meet with other Parks Canada Cultural Advisors from the gulf islands to develop the role and responsibilities to better define this position.
• Create diagram and presentation of new sign placement for supervisors and Parks Canada teams.

• Created agendas, recorded meeting minutes, and handled all communication with the team and materials for team meetings.

• Worked closely with team members to inform of delivery and project requirements, develop solutions for arising gaps.

• Public speaking and managing room attention during every workshop.

• Developed and then shared my personal story and lived experiences within workshops, conferences, and events.

• Set up and responsible for Auto and visual equipment.

• Plan and attend one on one meetings with team members and support them to create and then share their story publicly.

• Create Visual aids for workshops, research and create workshop participant resource packages.

• Performed site evaluations, filled in reports.

• Recorded participant surveys and team suggestions.

• Co-created storyteller training for team and lead training delivery.

• Implemented project management techniques to overcome obstacles and increase team productivity.

I worked part time in this job Supporting 7 peers and was apart of 3 other teams. My roles were; Peer Support Worker, Speaker for the GVCEH Speakers Bureau, First aid attendant on Emergency shelter during a pandemic.

· Attend and prepare for bi-weekly training workshop meetings, plan individual one on one meetings with peers.

· Provide feedback for ongoing program development and service delivery.

· Trusted to distribute cash, bus tickets and prepaid grocery cards, and assist my peers when shopping.

· Provide one-to-one support with the group of peers when requested.

· Helped develop program framework, and peer-centered philosophy within organization policies.

· Held effective time management and applied boundary setting skills while providing support for peers and the Residential Advisory Committee in the shelter sites.

· Provided a level of support for peers in their journeys that encourages self-determination and personal empowerment.

· Carried a strong level of comfort and adaptability in providing support for individuals from diverse backgrounds, life experiences, and for those who may be at varied stages of their healing from addiction and homelessness.

· Connected peers with supports, and housing and treatment services that they may benefit from and wish to seek out.

· Worked on sites for the Emergency Weather Protocols in Victoria’s Sheltering program.

· Reviewed internal documents, website and polices to ensure they were culturally sensitive for Indigenous peoples and the vulnerable homelessness population.

· Can communicate through text and email communication as required.

· Responsible for the shopping for food and materials and then facilitate focus group discussions for residents and peers.

· Removal of hazardous materials and substances to maintain a safe environment for staff and residents.

· Attend to medical emergencies, overdoses, and record all incidents in a monthly site report.

• I was hired as an actor to be an indigenous patient for educational purposes and cultural awareness for student doctors and nurses.
• Provided feedback for cultural safe treatment methods for indigenous patients.
• I went to go the University of Northern British Columbia and participated as an Indigenous actors in their cultural awareness training.
• Made necessary adjustments to acting, following guidance and requests from directors.
• Managed time to arrive on set when required to not delay rehearsals and training sessons.
• Practiced lines and scenes independently and collaboratively to prepare for performances.

I was brought on the team to provide feedback on Victoria's city policies as an indigenous person with various lived experiences.

● Helped review all meeting materials to make sure they were culturally sensitive.

● Attended all meetings a city hall and by Zoom during pandemic.

● Shared and reflected on personal experiences to help develop in Calls to action to give to city council for review.

• Participated in consulting with the public and government for panel focused discussions.
• 
  

• I was mentored within this job for 3 years and my tasks were: Planned and scheduled regular and special events
• Prepared, facilitated, and cleaned up before and after educational workshops both on and off site
• Analyzed program effectiveness and provided feedback to modify workshops
• Edited and created course curriculum for delivery
• Added and enrolled participants into registration database
• Printed certificates and followed up with organizations after workshops for performance reviews
• Kept programming on tight schedules, maintaining optimal quality standards to keep audiences informed or entertained
• Coordinated activities and ordered supplies to keep office properly maintained and clean
• Collected data from program surveys and created summaries for annual review
• Learned and applied Canadian Copyright laws and procedures into curriculum development
• Managed operations in accordance with budget requirements
• Logged all project expenses into Excel for reports
• Administrative supports by answering phone calls, booked appointments, hosted meetings, logged incoming and outgoing mail
• Trusted with a cash float, keys to safe, confidential files and keys to lockup office
• Worked with local Indigenous leaders to learn and follow cultural protocols for hosting an event
• Have been taught and then given permission by Songhees elders to share a traditional welcome to Songhees traditional territories
• For the larger scale events, I was responsible for supporting elders by providing transportation, serving food, setting up stations and ensured they were paid fairly and on time with stipends and gifts
• Delivered the Cultural Perspectives Training for both adults and youth.

• I was hired to help Jennifer to clean her house and office weekly and when requested
• My tasks were: Provided deep cleaning and sanitization for her studio, residence, and yard
• Including all bedrooms, lounges, and restrooms to maintain organized and welcoming environment for her clients
• Logged all tasks for her mandatory records with her business
• Trusted with personal, valuable belongings and codes within her home and office.