Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MELISSA I. OSORNO

San Francisco

Summary

Experienced professional with a diverse background in real estate, cosmetology, and barbering. Skilled in managing client relationships, scheduling, and providing personalized service. Detail-oriented with strong multitasking abilities in fast-paced environments. Adept at adapting to new industries while maintaining a focus on client services. Known for building natural rapport with a diverse clientele. Resourceful and results-driven with a passion for growth and efficiency to meet individual and company needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Fifty Hills Real Estate
02.2025 - Current
  • Licensed real estate agent focused on showing open houses, scheduling property tours, and nurturing client relationships to build a growing portfolio
  • Apply strong interpersonal skills developed through prior services roles
  • Use market data to identify viable opportunities for potential buyers and sellers of properties
  • Establish goal-setting, progress meetings, and cold-calling sessions to help hone new agent lead-generation skills
  • Perform comparative market analysis to estimate property value
  • Review property listings and attend staff and association to remain knowledgeable about real estate markets
  • Enhance job skills and knowledge through training and staying updated with industry changes

Senior Hair Stylist + Barber

Little Sparrow Salon, Mellow & Barbers
09.2017 - Current
  • Provide personalized styling and grooming services for 40+ clients a week, ensuring high customer satisfaction and retention
  • Manage scheduling, inventory, and retail product sales
  • Built and sustained strong repeat client base through skilled service and exceptional interpersonal communication
  • As an independent contractor grew clientele by 70% from the end of the second year to current date
  • Streamlined appointment scheduling processes, improving overall salon efficiency and client flow.
  • Resolved client concerns promptly, fostering positive relationships and maintaining high service standards.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.

Hair Stylist + Barber

People's Barbershop
01.2015 - 08.2017
  • Provided precision cuts and grooming to a diverse walk-in and appointment based clientele
  • Built a loyal repeat client base through exceptional customer service and consistent results
  • Maintained workstation sanitation and adhered to state board compliance standards
  • Contributed to retail product sales and client education on at-home care routines
  • Contributed to salon success through cleanliness, teamwork, and product knowledge
  • Managed appointment scheduling, optimizing workflow and minimizing wait times for clients.

Education

High School Diploma -

Mt. Pleasant High School
San Jose, CA
01.2011

Skills

  • Fluent in Spanish (Conversational & Professional)
  • Client Relationship Building
  • Scheduling & Calendar Management
  • CRM software use (eg Follow Up Boss, KVCore, Chime)
  • Property showings
  • Retail Product Sales & Upselling
  • Social Media Promotion (Instagram, Facebook, Business)
  • Detail Oriented
  • Time management in Fast-Paced Environments
  • California Real Estate Procedures & Listing Prep
  • Excellent teamwork
  • Multitasking
  • Honest and ethical
  • Strong organizational skills
  • Highly professional

Certification

  • Real Estate License - DRE# 02222883
  • Cosmetology License - #581420
  • Barber License - #98750

Languages

Spanish
Native or Bilingual

Timeline

Real Estate Agent

Fifty Hills Real Estate
02.2025 - Current

Senior Hair Stylist + Barber

Little Sparrow Salon, Mellow & Barbers
09.2017 - Current

Hair Stylist + Barber

People's Barbershop
01.2015 - 08.2017

High School Diploma -

Mt. Pleasant High School

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MELISSA I. OSORNO