Melissa Zapanta
Burnaby
Summary
Dependable retail sales professional with a proven track record in thriving, fast-paced settings. Proficient in efficiently processing transactions, managing cash, operating registers, and organizing merchandise. Committed to ensuring exceptional customer satisfaction by promptly addressing and resolving customer requests, needs, and concerns.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Paradies Lagardère (YVR)
03.2018 - Current
- Provide memorable, highly personalized customer service through needs analysis and product recommendations like promotional products and services
- Be able to resolve customer service issues, escalate as required, and create or maintain good working relationships with fellow associates
- Maintain store appearance concerning visual merchandising, housekeeping, and maintenance standards and at the same time efficiently and accurately complete required process controls
- Adhere to company policies and procedures and maintain a safe environment
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Aircraft Groomer
GAT Airline Ground Support
02.2023 - 10.2023
- Clean interior areas of the aircraft cabin including removing blankets, vacuuming aircraft carpets, wiping down tables, walls, overhead bins, and windows, and removing trash from seat pockets
- Replenish seat pockets with airline materials as per customer requirements
- Inspecting aircraft parts for damage or defects that may have occurred during a flight
- Committed to ensuring that all aircraft passengers and crew have a safe, clean and comfortable flight
- Preserved company reputation for excellent service by consistently meeting or exceeding customer expectations for aircraft cleanliness.
- Reduced customer complaints by consistently delivering high-quality aircraft grooming services on time.
- Increased efficiency by proactively identifying opportunities for streamlining the grooming process without compromising quality.
- Enhanced aircraft cleanliness by meticulously performing thorough interior and exterior grooming tasks.
- Improved team efficiency through active collaboration with other groomers, resulting in faster turnaround times for aircraft cleaning.
Education
Bachelor Of Science - Business Administration
University of The East
Manila, PhilippinesDCS / DEC in Community Support Worker - Diploma
Drake Medox College
12.2022
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer assistance
- Retail sales
- Reliability and punctuality
- POS system operations
- FLUENT IN English / Tagalog
Certification
- Food Safe Level1 March2022 to March2027
- Standard First Aid and CPR October2022 to October2023
Languages
English – Fluent
Tagalog - Fluent
English
Native or Bilingual
Awards
YVR STAR in Customer Service January2019
Timeline
Aircraft Groomer
GAT Airline Ground Support
02.2023 - 10.2023
Retail Sales Associate
Paradies Lagardère (YVR)
03.2018 - Current
DCS / DEC in Community Support Worker - Diploma
Drake Medox College
- Food Safe Level1 March2022 to March2027
- Standard First Aid and CPR October2022 to October2023
Bachelor Of Science - Business Administration
University of The East
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