Melissa Young
COQUITLAM,CANADA
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position at Starbucks. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Dedicated food and beverage industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
General Manager
BTS Food Concepts Inc.
Cebu, Philippines
01.2018 - 06.2024
- Handling multiple food and beverage brands: Bubble Tea Station, MONO Modern Japanese Cafe, Scoops Frozen Yogurt and Ice Cream, Create Coffee PH
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Sole Proprietor
Bubble Tea Station
Cebu, Philippines
04.2012 - 12.2017
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Streamlined business operations to improve efficiency, implementing cloud-based tools for better team collaboration.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Marketing Officer - VisMin
Red Ribbon Bakeshop Inc.
07.2009 - 04.2012
- My role was to create local store marketing activities for 40+ branches located all over Visayas and Mindanao, taking into consideration local cultures of each market, which was challenging yet fun.
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
- Contributed to the creation of sales presentations that effectively communicated product value propositions.
Coffee Master
Starbucks Philippines (Rustan Coffee Corp.)
08.2007 - 05.2009
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as lattes, frappuccinos, iced teas.
- Achieved mastery of various coffee bean roasting profiles, enabling me to suggest ideal pairings with complementary menu items for a well-rounded tasting experience.
- Collaborated with team members to optimize workflow efficiency and ensure seamless daily operations.
Education
Bachelor of Science - Management Accounting -
University of San Carlos
03.2009
Bachelor of Fine Arts - Advertising Arts -
University of San Carlos
03.2005
Skills
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
- Client Relationships
- Business Planning
- Decision-Making
- Partnership Development
- Project Management
- Business Administration
- Business Development
- New business launch
Languages
English
Full Professional
Filipino
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
On-SiteImportant To Me
Work-life balanceFlexible work hoursCompany CulturePersonal development programsTimeline
General Manager
BTS Food Concepts Inc.
01.2018 - 06.2024
Sole Proprietor
Bubble Tea Station
04.2012 - 12.2017
Marketing Officer - VisMin
Red Ribbon Bakeshop Inc.
07.2009 - 04.2012
Coffee Master
Starbucks Philippines (Rustan Coffee Corp.)
08.2007 - 05.2009
Bachelor of Science - Management Accounting -
University of San Carlos
Bachelor of Fine Arts - Advertising Arts -
University of San Carlos
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