Melissa Yong
Long Beach
Summary
My professional career includes heavy data entry and customer service. I thrive in an environment that allows me to work independently as I am better focused and able to accomplish more tasks. Though I do like repetitive tasks, I am open to taking on new projects and roles that can be of benefit to my future career goals.
Overview
12
12
years of professional experience
Work History
HIPAA Liaison
InAssist Health Management Solutions
05.2023 - Current
- Prepare and administer HIPAA documents requiring signatures to high profile clients.
- Coordinate with Account Managers of various financial firms to obtain signatures for HIPAA documents.
- Use of Nitro PDF software to make appropriate edits to our documents specific to client needs.
- Data Entry – Daily update and input of client's current insurance coverage.
- Mail out and/or email signed HIPAA documents to the appropriate insurance carrier.
Specimen Processor - Order Entry
American BioClinical (ABC) Laboratories
04.2022 - 01.2023
- Receive and record all specimens that were collected throughout the day with accuracy.
- Check each requisition form to make sure name and date of birth matches.
- Scan and upload all requisition forms for data entry.
- Label all specimens with appropriate test labels while also ensuring name and date of birth are correct.
- Answer incoming calls regarding test results.
Customer Service Representative - New Intake
Byram Healthcare
12.2021 - 04.2022
- Answer all inbound calls, transferring to the appropriate department when necessary.
- Create new accounts for patients who will be receiving our medical supplies.
- Respond to all fax requests by placing orders for specific items requested for the patient.
- Make outbound calls to patients requesting additional information when needed and to confirm orders.
Patient Account Representative
Amplus Group
05.2021 - 11.2021
- Registration/Data Entry – Use of EPIC to input ambulance charges into patient accounts to bill out to their health insurance.
- Create new accounts in EPIC or update existing patient demographics as well as obtaining active coverage.
- Make calls to hospitals or patients to obtain current health insurance information.
Call Center Agent
Rick’s U.S. Coins – Rare Collectibles TV
02.2019 - 03.2021
- Handle inbound calls from new and existing customers who are interested in purchasing rare collectible coins.
- Enter new customer demographics into internal system, also processing electronic payment.
- Build customer rapport by answering any questions they have regarding rare coins, placing orders, and following up on a previous order that was made.
Customer Care Coordinator
GeriNet Medical Associates
07.2014 - 02.2018
- Handle all inbound calls from nursing homes to relay message to appropriate MD and patch calls as needed.
- Gather all information for new patients, including basic demographics and insurance.
- Create new patient accounts in Aprima.
- Quick checks of patient insurance by verifying eligibility online and making sure coverage is current and active.
- Send out daily admission reports to providers listing all their new patients.
- Maintaining confidentiality of patient accounts.
Education
Bachelor of Science - Healthcare Administration
California State University
Long Beach12.2013
Skills
- Understanding of HIPAA and privacy laws
- Good interpersonal communication skills
- Software Editing Tools such as Nitro PDF
- Typing speed: 50 WPM
- Prioritizes work and can multitask in a fast-paced environment
Degree
Bachelor’s Degree, Healthcare Administration
Timeline
HIPAA Liaison
InAssist Health Management Solutions
05.2023 - Current
Specimen Processor - Order Entry
American BioClinical (ABC) Laboratories
04.2022 - 01.2023
Customer Service Representative - New Intake
Byram Healthcare
12.2021 - 04.2022
Patient Account Representative
Amplus Group
05.2021 - 11.2021
Call Center Agent
Rick’s U.S. Coins – Rare Collectibles TV
02.2019 - 03.2021
Customer Care Coordinator
GeriNet Medical Associates
07.2014 - 02.2018
Bachelor of Science - Healthcare Administration
California State University