Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Wysocki

Brantford,Ontario

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Forward-thinking team leader skilled at operating client accounts efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous improvement.

Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

17
17
years of professional experience

Work History

Supervisor

HD Janitorial
01.2015 - Current
  • Maintained Janitorial standards by cleaning, recruiting, and training staff
  • Communicated with on-going job expectations with staff and clients
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Executed daily operations
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Catering and Events Coordinator

NUVO Taste
01.2021 - Current
  • Coordinate use of all facilities and meeting space within department
  • Prepare estimates of time and resources required for various events
  • Attend events to monitor arrangements and ensure smooth functioning of all activities
  • Receive and respond to issues that arise during events
  • Provide services and facilities information to clients
  • Prepare, prep, sanitize, serve food at catering events
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.

Intensive Case Manager/Senior Outreach Worker

Wesley
03.2015 - 01.2019
  • Connected and Coordinated Services to meet basic needs of clients
  • Provided detailed needs assessments, individualized action plans, one to one support
  • Developed strong understanding of community support
  • Reduced isolation by providing recreational activities/programming
  • Developed and provided workshops and activities
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Facilitated peer support groups to help clients connect with others.
  • Implemented community outreach programs to promote mental health awareness.

Program Assistant/Supported Employment/Literacy

Community Living Brant
01.2007 - 01.2015
  • Fostered independence tailored to each person's unique needs
  • Empowered people to contribute within their community
  • Developed/facilitated employment workshops for individuals with competitive goals
  • Conducted intakes, employment counseling, effective referrals for client base of 90+
  • Maintained case notes and ministry mandated records to ensure accountability and professionalism
  • Facilitated various teaching materials one to one and group settings.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Conducted research to assist with routine tasks and special projects.
  • Coordinated and communicated with external stakeholders to support program objectives.

Education

Worker Diploma - Social Service

Medix College
Brantford, ON
2007

Skills

  • Staff Management and training
  • Program Development
  • Project Management
  • Catering Coordination
  • File Management
  • Stakeholder and client Relations
  • Resource Coordination
  • Administration duties and documentation proficiency
  • Superb Time Management Skills
  • Research

Timeline

Catering and Events Coordinator

NUVO Taste
01.2021 - Current

Intensive Case Manager/Senior Outreach Worker

Wesley
03.2015 - 01.2019

Supervisor

HD Janitorial
01.2015 - Current

Program Assistant/Supported Employment/Literacy

Community Living Brant
01.2007 - 01.2015

Worker Diploma - Social Service

Medix College

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Melissa Wysocki