Melissa Winterhalt
Morinville
Summary
I am a Dynamic and detail-oriented Healthcare professional with strong organizational skills and high computer literacy with a proven track record in enhancing patient care through efficient scheduling and meticulous data management. I have excellent communication and collaboration abilities, ensuring seamless operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Unit Clerk - Full Time
Recovery Alberta
01.2023 - Current
- Answers unit calls and took messages for healthcare staff to maximize team productivity.
- Handles incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Obtained and organized medical records for office visits and scheduled labs.
- Processed physician's orders and scheduled follow up appointments for patients as required
- Scheduled appointments and meetings as required.
Administrative Assistant - Full Time
Alberta Health Services
08.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Unit Clerk - Part Time
Alberta Health Services
02.2021 - 08.2022
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Scheduled appointments for patients and processed Physicians orders
Administrative Assistant - Casual
Alberta Health Services
11.2020 - 04.2021
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
Access and Disclosure Clerk - Part Time
Alberta Health Services
02.2020 - 01.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Improved office efficiency by digitizing paper files and organizing digital records.
Health Records Clerk - Casual
Alberta Health Services
07.2019 - 10.2021
- Developed procedures for monitoring the timely completion and submission of critical documents such as discharge summaries.
- Reduced errors in billing processes through meticulous review of insurance information within patients'' health records.
- Addressed inquiries from patients regarding their personal medical records with professionalism and tact.
- Contributed to improved healthcare outcomes by providing reliable and comprehensive documentation for clinical staff.
- Conducted regular reviews of health records storage practices, implementing changes as needed to maintain regulatory compliance.
- Assisted in the development of departmental policies related to health records management, ensuring consistency and compliance across all staff members.
- Enhanced patient experience by maintaining accurate and up-to-date health records.
- Trained new Health Records Clerks, fostering a culture of accuracy and efficiency within the department.
Surgical Booking Unit Clerk - Casual
Alberta Health Services
06.2019 - 01.2021
- Answered multi-line telephone system, provided information, and directed calls.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Scheduled appointments for patients and prepared surgical packages
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Education
Certificate - Unit Clerk
Norquest College
Edmonton, None05-2019
Certificate - Health Care Aide
Nightingale Academy
Edmonton, AB12-2014
High School Diploma -
Morinville Community High School
Morinville, AB06-2014
Skills
- High Computer Literacy
- Strong organizational skills
- Attention to Detail
- Scheduling
- Data entry proficiency
- Medical terminology proficiency
- Multitasking Abilities
- Collaboration and teamwork
- Excellent communication
- Reliability
- Verbal and written communication
- Detail-oriented
- Critical thinking
- Quick Learner
Proficiencies
- Typing speed - 58WPM
- MS Office
- MS Word
- MS Excel
- MS Outlook
- MS SharePoint
- Adobe
- Connect Care
- NetCare
- ESP
- Orca
- Vax
- FSIS
- OR manager
Certification
- Indigenouse Awareness and Sensitivity
- Pathway to resolution
- Respect in the workplace
- Workforce ESP scheduler
- Hospital Unit Clerk
- Health Care Aide
Timeline
Mental Health Unit Clerk - Full Time
Recovery Alberta
01.2023 - Current
Administrative Assistant - Full Time
Alberta Health Services
08.2022 - 01.2023
Unit Clerk - Part Time
Alberta Health Services
02.2021 - 08.2022
Administrative Assistant - Casual
Alberta Health Services
11.2020 - 04.2021
Access and Disclosure Clerk - Part Time
Alberta Health Services
02.2020 - 01.2021
Health Records Clerk - Casual
Alberta Health Services
07.2019 - 10.2021
Surgical Booking Unit Clerk - Casual
Alberta Health Services
06.2019 - 01.2021
Certificate - Unit Clerk
Norquest College
Certificate - Health Care Aide
Nightingale Academy
High School Diploma -
Morinville Community High School
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