Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Wilson

Edmonton

Summary

Professional hospitality specialist with robust experience in fast-paced environments. Skilled in supporting servers, ensuring smooth operation, and enhancing guest satisfaction. Strong focus on teamwork, adaptability, and achieving high standards. Reliable and flexible with tasks, excelling in communication, organization, and customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server Assistant

Braven
09.2022 - Current
  • Helped train and lead new employees in the restaurant
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.

Brick Specialist

Lego Retail
08.2021 - 04.2022
  • Answered the phone daily while sanitizing and making sure customers practiced social distancing
  • Boosted customer satisfaction by implementing efficient retail strategies and streamlining store operations.
  • Increased sales by building strong relationships with retail clients and providing tailored solutions for their needs.

Cashier

Sommer’s Home Hardware
05.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Front Desk

Western Budget Motel
05.2018 - 08.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Child Care Worker

Ponoka Youth Centre
05.2018 - 08.2018
  • Helped plan and lead various physical and creative activities for children aged 5-12
  • Communicated oral reports back to supervisor daily
  • Maintained a safe and clean environment for the children by adhering to health and safety protocols.
  • Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Recreation and Wellness Ambassador

University of Alberta
09.2017 - 04.2018
  • Attended bi-weekly meetings with a team to discuss goals and events
  • Discussed, planned, promoted, and ran various events for students living in residence with others
  • Collaborated with other student groups in residence to plan events

Education

Bach of Edu - Elementary

University of Alberta
Edmonton, AB
01.2021

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Positive and friendly attitude
  • Willing to learn
  • Responsible and trustworthy
  • Hospitality service expertise
  • Safe food handling
  • Flexible schedule
  • High volume dining

Certification

Proserve Liquor Staff Training, expires Oct. 3, 2027

Timeline

Server Assistant

Braven
09.2022 - Current

Brick Specialist

Lego Retail
08.2021 - 04.2022

Cashier

Sommer’s Home Hardware
05.2019 - 08.2019

Front Desk

Western Budget Motel
05.2018 - 08.2018

Child Care Worker

Ponoka Youth Centre
05.2018 - 08.2018

Recreation and Wellness Ambassador

University of Alberta
09.2017 - 04.2018

Bach of Edu - Elementary

University of Alberta

Similar Profiles

CREATE PROFILE
Melissa Wilson