Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Wilson

Echo Bay,ON

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience

Work History

Event Coordinator

Fairyland Inc.
08.2019 - 12.2024
  • Developed event themes and concepts to ensure successful execution of events.
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Sourced venues for events in accordance with client needs and preferences.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
  • Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
  • Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Negotiated with vendors to achieve most favorable terms.

Cleaning Crew Supervisor

The Cleangroup
08.2016 - 01.2024
  • Conducted daily inspections of cleaning staff to ensure tasks were completed according to standards.
  • Developed and implemented procedures for maintaining cleanliness of designated areas.
  • Assigned specific duties and tasks to cleaning crew members, monitored their performance, and provided feedback when necessary.
  • Trained new employees on the proper use of cleaning products and equipment, safety protocols, and other relevant policies.
  • Managed inventory levels of all cleaning supplies and equipment needed for day-to-day operations.
  • Coordinated with vendors for ordering supplies as needed.
  • Maintained records of work schedules, attendance, payroll information. for each employee.
  • Investigated complaints from customers regarding cleanliness issues and took corrective action as required.
  • Reviewed job applications, interviewed potential candidates, and made hiring decisions as needed.
  • Identified areas needing improvement within the team's workflow process and developed strategies to address them accordingly.
  • Actively participated in weekly meetings with other supervisors to discuss progress reports, upcoming projects and events.

Medical Administrative Assistant

IMEG Acupuncture Clinic
Vancouver, BC
11.2009 - 04.2012
  • Greeted patients, verified insurance coverage and collected copayments.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
  • Entered patient demographic information into the Electronic Health Records system.
  • Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
  • Processed referrals from primary care physicians and specialists as needed.
  • Provided administrative support to clinical staff as needed.
  • Coordinated meetings between physicians and other healthcare professionals.
  • Created spreadsheets in Excel for tracking purposes.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Managed physician calendar, scheduling patient appointments and procedures.

Technical Support Representative

Brink ATM
Burnaby, BC
06.2006 - 01.2009
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Served as first point of contact for incoming technical service calls and emails.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.

Call Center Representative

Amazon
Vancouver, BC
05.2006 - 10.2008
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

High School Diploma -

W.J. Mouat Secondary
Abbotsford, BC
05-2003

Diploma - Medical Administrative Assistant

CDI College
Burnaby, BC

Skills

  • Expense Tracking
  • Food service knowledge
  • Business Growth
  • Logistics Management
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Documentation
  • Customer consulting
  • Medical terminology knowledge
  • Microsoft Office expertise
  • Computer Proficiency
  • Critical Thinking
  • Microsoft Office Suite
  • Call Center Operations
  • Problem-solving abilities
  • Courteous demeanor
  • Executive management support
  • Positive and professional
  • Technical Support

Timeline

Event Coordinator

Fairyland Inc.
08.2019 - 12.2024

Cleaning Crew Supervisor

The Cleangroup
08.2016 - 01.2024

Medical Administrative Assistant

IMEG Acupuncture Clinic
11.2009 - 04.2012

Technical Support Representative

Brink ATM
06.2006 - 01.2009

Call Center Representative

Amazon
05.2006 - 10.2008

High School Diploma -

W.J. Mouat Secondary

Diploma - Medical Administrative Assistant

CDI College

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Melissa Wilson