Melissa Willis
Indio
Summary
Proficient at enhancing operational efficiency and customer satisfaction, I leveraged time management and data entry skills at So Cal Sliding Doors to streamline office functions and improve service delivery. My positive attitude and precise organization led to a noticeable improvement in workplace productivity and client relations, setting a high standard for excellence.
Dedicated office assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Office Assistant
Ranco Construction
10.2023 - 12.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained inventory of office supplies and placed orders.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Utilized office management software to record and track customer information.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Coordinated and scheduled meetings and appointments.
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
Office Manager
So Cal Sliding Doors
04.2022 - 10.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Utilized office management software to record and track customer information.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated schedules and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Expedited document processing with accurate data entry and timely filing.
- Input data into spreadsheets and databases.
- Financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate department.
- Managed all aspects of business operations.
House Cleaner
Self Employment
01.2018 - 04.2022
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Hang, cleaned and rehung draperies to maintain freshness.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Washed and put away kitchen dishes, utensils and glassware.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
No Degree - Psychology
College of The Desert
Palm Desert, CAHigh School Diploma -
Palm Desert High School
Palm Desert, CA06-2006
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
Timeline
Office Assistant
Ranco Construction
10.2023 - 12.2024
Office Manager
So Cal Sliding Doors
04.2022 - 10.2023
House Cleaner
Self Employment
01.2018 - 04.2022
No Degree - Psychology
College of The Desert
High School Diploma -
Palm Desert High School
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