Melissa Williams
Indian Wells
Summary
To obtain a challenging and rewarding position in the Title/Escrow software field, with the ability to work remotely.
Overview
27
27
years of professional experience
Work History
Implementation Specialist
SoftPro
03.2022 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
- Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
Senior Escrow Officer
Ticor Title Company
06.2020 - 12.2020
- Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
Escrow Manager
Stewart Title (formerly Title365)
11.2018 - 06.2020
- Reduced closing timeframes with proactive communication and diligent follow-up on outstanding items.
- Contributed to business growth by actively seeking new opportunities to expand the company''s client base.
- Coordinated successful property closings by effectively overseeing document preparation and funding disbursements.
- Implemented cost-saving measures for office expenses while maintaining quality service levels for clients.
- Assisted in the development of policies and procedures that enhanced operational efficiency within the escrow department.
- Fostered a positive work environment, resulting in increased employee morale and retention rates.
- Streamlined workflow processes for smoother escrow operations, improving team efficiency and productivity.
Escrow Manager
WFG National Title
10.2017 - 11.2018
- Consistently met or exceeded departmental goals for client satisfaction ratings, transaction volume, and revenue generation.
- Contributed to business growth by actively seeking new opportunities to expand the company''s client base.
- Improved company reputation, maintaining strong relationships with clients, agents, and attorneys.
- Maintained up-to-date knowledge of industry trends, allowing for quick adaptation to changing market conditions.
Escrow Officer
Title365
06.2016 - 10.2017
Escrow Officer
Lawyers Title Insurance Co.
01.2009 - 01.2016
REO Escrow Specialist
Ticor Title Co.
01.2008 - 01.2009
REO Escrow Specialist
LandAmerica Commonwealth Land Title Company
01.2006 - 01.2008
Escrow Manager
Legacy Escrow Services
01.2002 - 01.2006
Escrow Officer
LandAmerica Commonwealth Land Title Company
01.2001 - 01.2002
Escrow Officer
New Century Title Company
01.2000 - 01.2001
Escrow Assistant
Fidelity National Title Company
01.1998 - 01.2000
Education
Associates Degree -
University of Phoenix
Costa Mesa, CA01.2012
Grossmont College
La Mesa, CA01.1999
High School -
Academy of Our Lady of Peace High School
San Diego, CA01.1997
Skills
- MS Word
- MS Outlook
- Excel
- Resware
- SoftPro
- REOTrans
- RBJ
- SMS
- FPS
- Streamline
- IClose
- SmartView
- Fannie Mae software systems
- SQL
- Visual Basic
System Qualifications
- Experienced in MS Word
- MS Outlook
- Excel
- Resware
- SoftPro
- REOTrans
- RBJ
- SMS
- FPS
- Streamline
- IClose
- SmartView
- Fannie Mae software systems
- D.O.C Certified Escrow Manager since 2002
Timeline
Implementation Specialist
SoftPro
03.2022 - Current
Senior Escrow Officer
Ticor Title Company
06.2020 - 12.2020
Escrow Manager
Stewart Title (formerly Title365)
11.2018 - 06.2020
Escrow Manager
WFG National Title
10.2017 - 11.2018
Escrow Officer
Title365
06.2016 - 10.2017
Escrow Officer
Lawyers Title Insurance Co.
01.2009 - 01.2016
REO Escrow Specialist
Ticor Title Co.
01.2008 - 01.2009
REO Escrow Specialist
LandAmerica Commonwealth Land Title Company
01.2006 - 01.2008
Escrow Manager
Legacy Escrow Services
01.2002 - 01.2006
Escrow Officer
LandAmerica Commonwealth Land Title Company
01.2001 - 01.2002
Escrow Officer
New Century Title Company
01.2000 - 01.2001
Escrow Assistant
Fidelity National Title Company
01.1998 - 01.2000
Grossmont College
Associates Degree -
University of Phoenix
High School -
Academy of Our Lady of Peace High School
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