Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Williams

Newmarket,ON

Summary

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

12
12
years of professional experience

Work History

Cashier Crew Member

Wendy's
08.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Front-end Server

Champs Caribbean Restaurant
11.2020 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Overnight Replenishment Associate

Walmart
06.2018 - 01.2019
  • Increased store efficiency by effectively replenishing and organizing merchandise on sales floor during overnight shifts.
  • Supported loss prevention efforts by adhering to company policies and procedures regarding merchandise handling.
  • Ensured accurate pricing through verification of price tags, shelf labels, and promotional signage during stocking activities.
  • Expedited the unloading process through efficient organization of incoming shipments in receiving area for easy access during restocking activities.
  • Maintained a positive attitude under pressure while working in fast-paced retail environments during busy seasons or high-volume periods.

Supervisor or Returns and Claims

Garbo Fashion Inc
06.2014 - 06.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Frequently inspected production area to verify proper equipment operation.

Telephone Research Interviewer

Access Research Inc.
07.2012 - 10.2014
  • Established credibility as an interviewer through professionalism, courtesy, and active listening during interactions with respondents.
  • Maintained open lines of communication with supervisors regarding progress, challenges, and success stories to ensure project alignment.
  • Contributed to project completion within deadlines by maintaining a consistent daily quota of completed interviews.
  • Conducted thorough follow-up interviews as needed, contributing to comprehensive data sets for analysis.
  • Achieved higher data accuracy through meticulous note-taking and listening skills while conducting research interviews.
  • Participated in training sessions and workshops for continuous skill development within the field of telephone research interviewing.
  • Enhanced survey response rates by employing persuasive communication techniques during telephone interviews.

Education

College Diploma - Personal Trainer Health Consultant

Everest College
Toronto, ON

Associate of Arts -

York University
Toronto, None

Skills

  • Customer service excellence
  • Reliability and punctuality
  • Written and verbal communication
  • POS system operations
  • Problem-solving abilities
  • Training and mentoring

Languages

English
Native or Bilingual

Timeline

Cashier Crew Member

Wendy's
08.2023 - 07.2024

Front-end Server

Champs Caribbean Restaurant
11.2020 - 10.2022

Overnight Replenishment Associate

Walmart
06.2018 - 01.2019

Supervisor or Returns and Claims

Garbo Fashion Inc
06.2014 - 06.2016

Telephone Research Interviewer

Access Research Inc.
07.2012 - 10.2014

College Diploma - Personal Trainer Health Consultant

Everest College

Associate of Arts -

York University

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Melissa Williams