Melissa Williams

• To provide top quality service and excellent support to optimize customers’ needs and concerns. Having the ability to assist in day to day operations to ensure execution of the company
• Over 10 Years of Customer Service Experience
• Highly committed to provide top quality customer care
• Excellent communication, interpersonal skills, organization, time management skills
• Proficient ability to work well within administrative team or with minimal supervision
• Passionately hardworking, punctual, respectable, enthusiastic, patient, integrity
• Quick learner; Capable of multitasking under pressure in a face-paced environment
• Proficient with computers and software applications such as, Microsoft office; Word, Excel, Outlook, PowerPoint, Quickbooks

Diligent customer service with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with administrative duties and adaptable to new processes and procedures.

• Professionally and confidentially answered any concerns in person, telephone inquiries, and communicated with other staff if necessary.
• Provided informative information regarding company service’s
• Accurately photocopy, send and receive fax or emails, along with filing important documents
• Organized and inputted company minutes in a timely manner
• Communicated with staff to help manage shop ability of the sales floor
• Maintain and order office supplies
• Ensure inventory of kitchen supplies are well stocked
• Completed transactions accurately and efficiently, leveraging Mobile Point-Of-Sale (MPOS) technology as necessary; handled customers exchange for returned merchandise
• Determined the client’s needs and suggested relevant products by listening or directed to the appropriate department
• Handled customer complaints or communicated issues/concerns to Supervisor(s), Assistant Manager(s) or Store Manager if needed

Available Upon Request