Melissa Wilkins
Kitchener
Summary
Professional with comprehensive experience in managing and medical office administration. Skilled in managing patient records, scheduling appointments, and ensuring smooth office operations. Strong focus on team collaboration and achieving results. Known for reliability, adaptability, and excellent interpersonal communication.
Overview
18
18
years of professional experience
Work History
Office Manager/Medical Office Assistant
KW OB GYN (Drs McCuaig, Wakim and Ross)
06.2016 - Current
- Oversaw and managed the schedule for three busy OB/GYNs using EMR(Oscar).
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Managed patient scheduling, records and appointment confirmations to optimize office workflow.
- Trained new staff on office procedures and software systems for improved operational efficiency.
- Proficient in OHIP billing, 3rd Party Billing and self pay patients
- Responsible for paying monthly bills, bank deposits, and Quickbooks data entry at month end
- Triaging referrals and booking new patient appointments
- Booked surgeries, C-Sections, and out-patient procedures at Grand River hospital using Novari
- Medical records management including, sorting/filing faxes and scanning documents into appropriate patient chart.
- corresponding with patients via phone, email, or in person and addressing any concerns/questions, and advising patients of next steps etc
- Faxing referrals to specialists and requisitions for procedures/testing
- ordering office supplies
Medical Office Assistant
KARMA (Drs McCuaig, Wakim and Campanaro)
05.2007 - 06.2016
- Managed patient scheduling and appointment confirmations to optimize office workflow using MD Express and Ablemed.
- Assisted with the transition from paper charts to EMR (Oscar) 2014, ensuring accuracy and compliance.
- Implemented standardized protocols for data entry, increasing consistency across records management.
- Answered telephone calls to book appointments, offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling for fertility procedures and payments for any procedures not covered under OHIP
- Booked surgeries, C-Sections, and out patient procedures at Grand River Hospital
- Sorted through faxes and results filing them into the appropriate patient chart
- Proficient in OHIP Billing, 3rd Party and self pay billing
Education
Health Office Administration
Conestoga College
Kitchener, None05-2007
Skills
- Customer service
- Office management
- Attention to detail
- Office administration
- Billing
- Scheduling and calendar management
- Staff training
- Strong communication skills
- Critical thinking
- Electronic health records management
- Multitasking and organization
Timeline
Office Manager/Medical Office Assistant
KW OB GYN (Drs McCuaig, Wakim and Ross)
06.2016 - Current
Medical Office Assistant
KARMA (Drs McCuaig, Wakim and Campanaro)
05.2007 - 06.2016
Health Office Administration
Conestoga College
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