Summary
Work History
Education
Skills
Timeline
Generic

Melissa Watkins

Sault Ste Marie,ON

Summary

Professional Secretary with over 11 years of experience managing daily administrative support tasks. Well-organized and a quick learner. Adaptable and versatile worker providing excellent customer service within dynamic environments. Experienced in managing office communications, schedules, and records. Utilize strong organizational and multitasking skills to ensure smooth office operations. Shows patients and colleagues compassion and respect.

Work History

Secretary

Dr. Bariciak & Dr. Giroux
Sault Ste Marie
02 2014 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files
  • Scheduled appointments and conducted follow-up calls to patients.
  • Use of Meditech to schedule surgeries and procedures
  • Entered data into system and updated patient contacts with information to keep records current.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained electronic filing systems
  • Ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.

Personal Support Worker

Plan A Algoma
Sault Ste Marie
10 2017 - 05 2018
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Esthetician

Spa World/Lifeforia
Sault Ste Marie
04 2008 - 07 2016
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Welcomed clients arriving for appointments.
  • Analyzed skin condition and made appropriate product recommendations.
  • Performed waxing, manicure,pedicure and facials
  • Stocked treatment rooms with proper supplies.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Answered phone calls and emails to schedule client appointments.

Education

Ontario Secondary School Diploma -

Bawating
07.2004

Esthetician -

Sault College
2007

Health Office Administration -

Sault Collage
2013

Personal Support Program -

Sault Collage
2017

Skills

  • Work well independently as well within a team environment
  • Understand confidentiality
  • Working with tight deadlines
  • Excellent customer service skills
  • PS Suite EMR and Meditech experience
  • Greeting patients, answering telephone, schedueling appointment
  • Verbal and written communication
  • Supply ordering

Timeline

Secretary

Dr. Bariciak & Dr. Giroux
02 2014 - Current

Personal Support Worker

Plan A Algoma
10 2017 - 05 2018

Esthetician

Spa World/Lifeforia
04 2008 - 07 2016

Ontario Secondary School Diploma -

Bawating

Esthetician -

Sault College

Health Office Administration -

Sault Collage

Personal Support Program -

Sault Collage

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Melissa Watkins