Open To Work
Melissa Walls
Moncton,Canada
Summary
Results-driven management professional with a strong foundation in daily operations and team leadership, consistently delivering exceptional outcomes through strategic planning and problem-solving. Proven ability to optimize workflows and enhance customer satisfaction while effectively navigating changing demands and fostering a positive work environment. Expertise in conflict resolution and process improvement drives team performance and productivity. Committed to achieving organizational goals through collaboration and adaptability, ensuring excellence in customer service and operational oversight.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Toys R Us
01.2018 - 01.2025
- Opened and closed the store
- Counted tills down for the next day
- Ensuring tills and safe deposits were balanced
- Head of Health and Safety
- Override prices/ discounts
- Process transactions and returns
- Made sure all cashiers were up to date on training and working as a team.
- Online customer service (chat / email) respond to customer inquiries regarding their orders
- Maintained cleanliness and neatness of the department
- First Aid trained
- Lift Jack trained
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Customer Service Lead
Cabela’s
01.2017 - 01.2018
- Open/close cash registers
- Override prices/ discounts
- Complete cash pickups/ loans
- Process transactions and returns
- Place customer orders for products
- Supervisor to 15+ cashiers.
- Access safe if needed
- Made sure all cashiers were up to date on training.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Assistant Manager
SoftMoc
01.2014 - 01.2017
- Assist customers in purchasing a proper fitting shoe and accessories.
- Placing order and completing returns of items for customers
- Completing bank deposits and float change
- Completing store openings and closures
- Completing store merchandising changes
- Receiving stock
- Transfer stock to other stores and warehouse
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service
Staples Call Center
01.2012 - 01.2014
- Assist customers in placing orders
- Explain how Rewards Program works
- Price Match
- Direct customers to proper departments
Housekeeping Room Attendant
Cambridge Suites Hotel
03.2009 - 07.2012
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Cashier/Footwear
Walmart
01.2010 - 01.2012
- Processed purchases and payment transactions (cash, debt, or credit)
- Assisted customers with their product selections
- Preformed regular stocking of shelves according to plan-o-gram and inventory
- Maintained cleanliness and neatness of the department
- Worked effectively as a team member to ensure daily sales goals were met
- Maintained an extensive knowledge of products to ensure maximum customer service
Customer Service
Canadian Tire
01.2005 - 01.2010
- Processed purchases and payment transactions (cash, debt, or credit)
- Processed returned items in accordance with Canadian Tire return policy
- Preformed regular stocking of shelves according to plan-o-gram and inventory
- Maintained cleanliness and neatness of the store
- Maintained an extensive knowledge of products to ensure maximum customer service
Education
High School Diploma -
Hants West Rural High School
Brooklyn, NS06-2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Team motivation
- Goal setting
Accomplishments
- Collaborated with team of 5 in the development of changing over 3 sections in the store.
- Documented and resolved order backups which led to us being able to ship orders out.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved First Aid, Forklift training by completing online and in-person training with accuracy and efficiency.
- Supervised team of 5-20 staff members.
- Voted into Health and Safety committee
.
Languages
English
Full Professional
Certification
- First Aid Training
- Licensed Forklift user
Interests
- Avid Reader
- Gardening
- Community Cleanup
- Music
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Assistant Manager
Toys R Us
01.2018 - 01.2025
Customer Service Lead
Cabela’s
01.2017 - 01.2018
Assistant Manager
SoftMoc
01.2014 - 01.2017
Customer Service
Staples Call Center
01.2012 - 01.2014
Cashier/Footwear
Walmart
01.2010 - 01.2012
Housekeeping Room Attendant
Cambridge Suites Hotel
03.2009 - 07.2012
Customer Service
Canadian Tire
01.2005 - 01.2010
High School Diploma -
Hants West Rural High School
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