Melissa Vranckx
Calgary,AB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Sales Support Analyst
PBS Systems
Calgary, AB
02.2021 - Current
- Provided technical assistance to customers with product inquiries, troubleshooting and installation issues.
- Researched and resolved customer complaints regarding products or services.
- Worked closely with other departments such as Marketing, Accounting, Operations, IT., to ensure smooth communication between teams.
- Analyzed third-party data to identify industry trends and best practices.
Customer Service Representative
Traffic Tech
Calgary, AB
07.2020 - 02.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely matter
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Receptionist
Northland Kia
Calgary, AB
12.2019 - 06.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Assistant Center Director
Lasik MD
Montreal, QC
03.2019 - 10.2019
- Assisted Center Director in developing and managing staff schedules and ensuring coverage for all shifts.
- Provided guidance, support and mentorship to new employees and conducted performance evaluations.
- Organized team-building activities to foster collaboration among staff members.
- Conducted regular meetings with staff to discuss upcoming events, goals and objectives.
Customer Service Supervisor
Lasik MD
Montreal, QC
01.2018 - 02.2019
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Assistant Manager
Annie & Stella
Montreal, QC
07.2014 - 07.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
John Rennie High School
Pointe-Claire, QC06.2011
Skills
- Customer Service
- Strong Communication Skills
- Customer Service
- Critical Thinking
- High-Energy Attitude
- Bilingual
Timeline
Sales Support Analyst
PBS Systems
02.2021 - Current
Customer Service Representative
Traffic Tech
07.2020 - 02.2021
Receptionist
Northland Kia
12.2019 - 06.2020
Assistant Center Director
Lasik MD
03.2019 - 10.2019
Customer Service Supervisor
Lasik MD
01.2018 - 02.2019
Assistant Manager
Annie & Stella
07.2014 - 07.2018
High School Diploma -
John Rennie High School