Melissa Vodopia
HAMILTON
Summary
Senior project manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation. Experienced overseeing diverse teams of recruiters, analysts and quality professionals engaged in complex projects. Solid understanding of project management.
Overview
27
27
years of professional experience
1998
1998
years of post-secondary education
Work History
Senior Project Manager
CRC Research
04.1999 - 01.2026
- Led project planning and execution for multiple research initiatives.
- Collaborated with cross-functional teams to ensure project alignment and integration.
- Managed project budgets from start to finish, and resource allocations effectively throughout project lifecycle.
- Invoicing and accounts receivables.
- Analyzed data from completed projects in order to identify areas for improvement.
- Ensured compliance with relevant regulations during all stages of a project's lifecycle.
Market Research Call Centre Supervisor
Consumer Vision
04.2002 - 10.2007
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supervised daily operations to ensure efficient workflow and service delivery.
- Trained staff on company policies and best practices for customer interaction.
- Monitored team performance to maintain high standards of service quality.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Implemented process improvements to streamline operational efficiency across teams.
- Scheduled employee shifts to ensure adequate coverage during peak hours.
- Directed and supervised team of 15 employees in daily operations.
Education
St.Robert Catholic High School
Richmond Hill, ONSkills
- Project management
- Budget management
- Compliance assurance
- Team collaboration
- Resource allocation
- Cross-functional leadership
- Problem solving
- Effective communication
- Staff training
- Issue resolution
- Client liaison
- Specification review
- Project framework engineering
- Training and mentoring
- Client relations
- Project scheduling
- Schedule coordination
- Project goals and milestones
- Cost control
- Client relationship management
- Project lifecycle management
- Professionalism
- Written communication
Accomplishments
- Recipient of the Most Dedicated Employee Award at the 2017 Annual Léger Summit of Excellence
Timeline
Market Research Call Centre Supervisor
Consumer Vision
04.2002 - 10.2007
Senior Project Manager
CRC Research
04.1999 - 01.2026
St.Robert Catholic High School