Melissa Violette
Fort Saskatchewan,AB
Summary
I am an individual who is highly energetic, outgoing and detail-orientated. My previous experiences in Office Management and Administration Services have given me the resources and skill set to handle multiple responsibilities simultaneously while providing exceptional service and the ability to not only meet, but surpass employers and customer expectations.
Overview
13
13
years of professional experience
Work History
Senior Administrative Assistant
Dow Chemical Canada
Fort Saskatchewan, AB
12.2018 - 06.2023
- Payroll & Expense Reporting, Accounts Payable/Receivable, create Purchase Orders in SAP
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Acted as liaison between organization personnel, customers, vendors or other outside contacts when necessary.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Organized and maintained filing systems both electronically and manually.
- Collected and coded various documents to prepare for filing, storage and processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Created spreadsheets, charts, presentations and documents using Microsoft Office Suite.
- Provided high-level administrative support to senior management, including scheduling meetings and coordinating travel arrangements.
- Entered data into databases accurately and efficiently in order to maintain accurate records of customer accounts or other business activities.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Document Control/Construction Administration
Kelly Services Ltd
Fort Saskatchewan, AB
06.2016 - 12.2018
- Developed procedures and strategies to improve overall efficiency in the document control department.
- Distributed documents to appropriate personnel for review and approval.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Inputted data into spreadsheets for tracking purposes, including metrics such as number of documents received, approved, rejected.
- Monitored activities to assess compliance with records policies and document management regulations.
- Assisted end users with resolving electronic content access issues while maintaining security standards.
- Maintained document control database, ensuring files are up-to-date and organized.
- Monitored expiration dates of controlled documents, providing timely notifications when renewals were due.
- Administered document access and revision rights to personnel to maintain documentation integrity.
- Provided administrative support in preparation of documentation packages.
- Submitted project documentation to management for approval, transmitting approved documents to customer.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Manager
Realty Executives Focus
Fort Saskatchewan, AB
09.2014 - 06.2016
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Administered payroll and maintained proper documentation of employee personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Assistant Store Manager/Manager
Shoppers Drug Mart
Sherwood Park, AB
09.2010 - 12.2012
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
Bachelor of Arts -
MacEwan University
05.1999
Skills
- Meticulous Attention to Detail
- Strong Interpersonal Skills
- Strong Problem Solver
- Dedicated Team Player
- Advanced MS Office Suite Knowledge
- Time Management
- Organizing and Categorizing
- Professional and Mature
- Trained on SharePoint
- Employee Scheduling & Payroll
- Experience in SAP & Workday & PeopleSoft
References
References are available upon request.
References
References available upon request.
Timeline
Senior Administrative Assistant
Dow Chemical Canada
12.2018 - 06.2023
Document Control/Construction Administration
Kelly Services Ltd
06.2016 - 12.2018
Office Manager
Realty Executives Focus
09.2014 - 06.2016
Assistant Store Manager/Manager
Shoppers Drug Mart
09.2010 - 12.2012
Bachelor of Arts -
MacEwan University
Similar Profiles
Rigby BarnesRigby Barnes
Distribution Technician at Railserve CanadaDistribution Technician at Railserve Canada
Ali Al-NassirAli Al-Nassir
Operation Technician II at Dow-DuPont water solution –Dow Chemical CompanyOperation Technician II at Dow-DuPont water solution –Dow Chemical Company
Rana Muhammad Asif JamilRana Muhammad Asif Jamil
Senior Production Engineer at Sadara Chemical Company ‘Saudi Arabia, Saudi Aramco and DOW Chemical United States of America, HCUSenior Production Engineer at Sadara Chemical Company ‘Saudi Arabia, Saudi Aramco and DOW Chemical United States of America, HCU
Anita AbriottiAnita Abriotti
Manger at Millers Ice CreamManger at Millers Ice Cream
Chelsea EicheltChelsea Eichelt
Service Manager at River Valley Chrysler (Daytona Auto Group)Service Manager at River Valley Chrysler (Daytona Auto Group)