Melissa Vang
Fresno
Summary
Experienced and energetic individual with over six years of customer satisfaction experience. Driven by a strong skill set and a positive attitude. Goal is to secure a position that allows for continuous self-growth and education. Adaptability and fast learning abilities make me an excellent candidate for this role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist/Junior Web Designer
Pikes Peak State College
01.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved website load times by optimizing images and implementing CSS techniques.
- Collaborated with the development team for seamless integration of design elements into functional websites.
- Designed eye-catching social media graphics that contributed to increased engagement rates on various platforms.
Patient Care Tech
Alaska Regional Hospital
03.2022 - 10.2022
- Providing high quality patient care in a high demand setting with experience in rehabilitation, acute care, nursing home, and home healthcare
- Preserving and protecting patient rights and privacy by following HIPPA regulations and providing empathetic care in all work settings
- Creating a safe and welcoming environment for patients to enjoy by performing daily living activities such as bed change, meal prepping, and exercises for better life improvements
Barista/Server
Ak Alchemist
08.2020 - 10.2022
- Creating and promoting coffee and energy drinks to customers, with an emphasis on customer engagement, and cash handling
Receptionist
A Joint Effort
08.2019 - 04.2019
- Managed reception area, greeting and attending to visitor's needs and meeting rooms, etc
- Accurately gathered, verified, and filed all required documentation for insurance companies and third-party billing agencies, including claims, payment authorizations, and patient statements
Education
No Degree - Pre-Allied Health
Pikes Peak State College
Colorado Springs, CO11-2024
Skills
- Management Skills
- Stress Management
- Attention to Detail
- Critical Thinking
- Communication Skills
- Time management
- Organization skills
- Telephone skills
- Data entry
Accomplishments
Contributed positively and made a impacted when managing, planning, and leading non profit food pantry that gather and fed my community
Certification
- CPI Nonviolent Crisis Intervention
- Basic Life Support, American Red Cross
- Food Handlers, Servsafe
- T.A.P, Servsafe
- CPR/AED Certification
Languages
Hmong
Native or Bilingual
Timeline
Receptionist/Junior Web Designer
Pikes Peak State College
01.2024 - 06.2024
Patient Care Tech
Alaska Regional Hospital
03.2022 - 10.2022
Barista/Server
Ak Alchemist
08.2020 - 10.2022
Receptionist
A Joint Effort
08.2019 - 04.2019
- CPI Nonviolent Crisis Intervention
- Basic Life Support, American Red Cross
- Food Handlers, Servsafe
- T.A.P, Servsafe
- CPR/AED Certification
No Degree - Pre-Allied Health
Pikes Peak State College
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