Melissa Valdez
Covina
Summary
Results-driven Office Manager with extensive experience in office operations, production coordination, customer service, and administrative management. Proven ability to oversee the complete order lifecycle—from quotations and order entry through production, shipping, delivery, and post-sale support—while collaborating with executive leadership, sales, manufacturing, purchasing, and logistics teams. Recognized for improving workflow efficiency, strengthening customer relationships, and supporting cross-functional operations in fast-paced business environments. Recently completed certificates in Accounting Fundamentals and Business Technology to further strengthen administrative, operational, and financial management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CCA City Carrier Assistant
USPS
Glendora, CA
08.2025 - Current
- Delivered mail efficiently across designated routes, ensuring timely service to all recipients.
- Managed daily inventory of postal supplies, maintaining optimal stock levels for operational efficiency.
- Assisted in training new employees on mail sorting and delivery procedures to enhance team performance.
- Implemented process improvements in mail handling, reducing delays and increasing delivery accuracy.
Office Manager
Nathan Anthony Furniture
Vernon, CA
02.2023 - 08.2025
- Directed daily office operations while supporting executive leadership in a custom furniture manufacturing environment.
- Coordinated production schedules and monitored production reports to ensure efficient workflow, on-time manufacturing, and customer satisfaction.
- Managed the complete order lifecycle, including quotations, order processing, COM fabrics, manufacturing coordination, shipping, delivery, warranty claims, and post-sale support.
- Partnered with production, purchasing, logistics, sales, and customer service teams to resolve issues and meet delivery commitments.
- Managed showroom merchandising and coordinated designer and client visits to enhance the customer experience.
- Build strong relationships with customers, designers, dealers, and vendors through responsive communication and problem resolution.
- Supported Human Resources with onboarding, office procedures, inventory management, vendor communications, and company events.
- Improved operational efficiency through process improvements and effective cross-department communication.
Customer Service Representative
Diamond W Flooring
City of Industry, CA
02.2022 - 02.2023
- Managed high-volume customer calls and email correspondence while delivering exceptional customer service.
- Processed warranty claims, invoices, return authorizations, and shipment documentation.
- Coordinated customer and vendor resolutions while maintaining strong client relationships.
- Consistently met and exceeded departmental performance goals.
Customer Service Lead
Transamerican Auto Parts
Compton, CA
09.2020 - 02.2022
- Supervised daily customer service operations and trained new representatives.
- Resolved escalated customer concerns, warranty claims, and shipping issues.
- Coordinated with vendors, carriers, and internal departments to ensure timely order fulfillment.
- Prepared damage reports, return authorizations, and replacement documentation.
Sales Administrator
Trimas Aerospace
Commerce, CA
11.2019 - 05.2020
- Processed customer orders, verified pricing, issued invoices, and prepared monthly sales reports.
- Worked closely with Engineering and Plant Management to expedite production orders.
Customer Service Supervisor
Eurotec
La Habra, CA
06.2018 - 08.2019
- Supervised Customer Service and Sales teams while coaching, training, and evaluating employees.
- Managed major e-commerce accounts including Amazon, Wayfair, Houzz, Overstock, and eBay.
- Coordinated logistics and partnered with Production, Purchasing, Accounting, and Shipping to ensure customer satisfaction.
- Resolved escalated customer concerns and improved departmental workflow through effective scheduling and team support.
Administrative Assistant
Performance Forge
Montebello, CA
09.2017 - 05.2018
- Processed customer orders and maintained engineering and quality documentation.
- Coordinated UPS, FedEx, and freight shipments while supporting Engineering and Plant Management.
Customer Service Representative
Horn Company
La Mirada, CA
01.2013 - 12.2016
- Managed customer orders, quotations, return authorizations, and assigned customer accounts.
- Partnered with Sales Coordinators and Shipping to ensure timely order fulfillment.
- Processed Sherwin-Williams accounts and coordinated pickup requests.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CASkills
- Office Management
- Operations Coordination
- Production Scheduling
- Manufacturing Support
- Executive Administrative Support
- Customer Service Leadership
- Order Processing & Quotations
- Showroom Operations
- Inventory Management
- Purchasing
- Shipping & Logistics
- Vendor Relations
- Warranty Claims & Escalations
- Human Resources Support
- Process Improvement
- Team Training
- Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Access, Publisher
- Business Systems: Microsoft Dynamics CRM, AS400, QuoteWerks, HappyFox, Pulse, Legend, AMAS, NDS, ADC, Skel, Hummingbird
- Accounting: QuickBooks, 10-Key by Touch
Certification
Charter Oak Adult Education
Accounting Fundamentals Certificate | 2026
- Relevant Coursework:
- Accounting Principles
- Financial Recordkeeping
- Accounting Practices
Business Technology Certificate | 2026
- Business Technology Applications
- Business Documents & Professional Communications
- Microsoft Office Suite
- Workplace Technology
- Business Mailing Procedures
- Business & Web Ethics
Timeline
CCA City Carrier Assistant
USPS
08.2025 - Current
Office Manager
Nathan Anthony Furniture
02.2023 - 08.2025
Customer Service Representative
Diamond W Flooring
02.2022 - 02.2023
Customer Service Lead
Transamerican Auto Parts
09.2020 - 02.2022
Sales Administrator
Trimas Aerospace
11.2019 - 05.2020
Customer Service Supervisor
Eurotec
06.2018 - 08.2019
Administrative Assistant
Performance Forge
09.2017 - 05.2018
Customer Service Representative
Horn Company
01.2013 - 12.2016
High School Diploma -
Santa Fe High School