Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Uwagboe

Summary

Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to foster customer satisfaction. Enthusiastic and personable with a strong foundation of service industry expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Beverage Assistant

Freshly Squeezed
03.2021 - Current


  • Greet new customers, discuss specials, and take drink orders.
  • Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Uphold high standards of cleanliness, frequent cleaning and organizing, serving, and beverage backstock areas.
  • Staying up-to-date on menu changes to help customers make drink choices.
  • Using communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.


Guest Experience Leader

McDonald's Canada
04.2017 - 07.2021
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Crew Member

Mcdonald's Canada
11.2016 - 04.2017
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Cast Member

Cineplex
06.2016 - 08.2016


  • Taking orders and payment in a clean and safe environment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provide excellent customer service through outstanding and timely execution
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Build good rapport with customers and team members.
  • Working with other team members.

Education

Bachelor of Arts - Sociology And Psychology

University of Alberta
Edmonton, AB
11.2023

High School Diploma -

Louis St. Laurent
Edmonton, AB
06.2019

Skills

  • Cash Handling
  • Suggestive Selling
  • High-Volume Dining
  • Order Accuracy
  • Menu Memorization
  • POS Operation
  • Menu Item Recommendation
  • Patron Rapport
  • Customer Service and Rapport
  • Adaptable and Flexible

Certification

  • SafeCheck Advanced Food Safety
  • ProServe

Timeline

Beverage Assistant

Freshly Squeezed
03.2021 - Current

Guest Experience Leader

McDonald's Canada
04.2017 - 07.2021

Crew Member

Mcdonald's Canada
11.2016 - 04.2017

Cast Member

Cineplex
06.2016 - 08.2016

Bachelor of Arts - Sociology And Psychology

University of Alberta

High School Diploma -

Louis St. Laurent

Similar Profiles

CREATE PROFILE
Melissa Uwagboe