Melissa Tweedie

Worked with top 3 clinics throughout the company with Accounts Receivables greater than 10% in over 90 day account

Significantly reduced and maintained account receivable at a delinquent level

Coordinated financial operations, accounts receivables, patient financial contract and various financial reporting requirements

Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.

Maintained a high level of confidentiality when handling sensitive financial information and patient records

Connected with multiple insurance companies for investigations of claims outstanding

Renegotiated delinquent contracts and set up auto payments

Collected approximately $275,000 in aged ac

Reported to operational manager on organizational performance, progress toward goals, reporting & strategic planning to meet weekly/monthly , budgets and P&L to achieve goals, monthly review of A/R balances and progress.

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall clinical performance after reviewing with administration, clinical team and DDS.

Controlled finances to lower costs and keep business operating within budget.

Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Researched accounts and completed due diligence to resolve collection problems.

Effectively communicated with patients regarding payment needs and kept updated, detailed and accurate ledgers.

Negotiated re-payment plans by identifying causes of delinquent accounts to assist in recovery of debt and meet realistic timeframes.

Worked with insurance companies for reprocessing outstanding claims for payments

Trained new team members on scripts, company services, and collection strategies.

Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.

Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.

Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.

Recruited, hired and developed office teams to offer best-in-class patient care- Admin, RDA, RDH & DDS

Coached new hires on company processes while managing employees to achieve maximum production.

Maintained professional demeanor by staying calm when addressing unhappy or angry patient’s

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Multi-Clinic Manager

Responsible for managing day-to-day operations, making sure the clinic operates as smoothly as possible for the doctors

Ensuring each clinic has proper staff for each location, ensuring morning huddles are carried out, ensuring schedules are full, treatment coordinating major treatment, handling patient complaints, staff issues, order office supplies, training new staff, perform staff evaluations, submitting accident claims to adjusters, submitting claims to regular benefits, A/R- following up with multiple insurance companies regarding outstanding claims, collections from patients, entering insurance payments, month end duties, setting clinic goals, maintaining monthly budgets, approving payroll timecards

MOA Dr. Matt Menon Orthopedic Surgery Responsible for answering phones, booking necessary tests ie MRI/CT /Ultrasound, booking surgeries, follow up visits, managing incoming/outgoing referrals, dictation.

Responsible for answering phones, booking medical appointments based on priority, entering patients demographics, coding appointments, preparing examination rooms, cleaning examination rooms after each patient, billings

Peds Ortho Doctors
Office duties: responsible for incoming/outgoing referrals, coordinating clinical consultations/ treatment appointments, coordinating surgeries, sending for pre-op testings, dictations Clinical duties: seating pts in exam rooms, cleaning exam rooms after each use, assisting in minor office procedures

Responsible for answering multiphone lines, booking appointments, processing Dental claims/predeterminations

Responsible for answering phones, booking appointments, processing dental claims/predeterminations, cordinating patient referrals to specialists, entering monthly payments