Melissa Timmons
Stockton
Summary
Motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to meeting company needs with consistent and organized practices.
Overview
32
32
years of professional experience
Work History
Quality Assurance Auditor, Specialist
Blue Shield of California
Lodi
01.2023 - Current
- Developed and maintained audit procedures to ensure compliance with company standards.
- Evaluated existing processes for effectiveness and efficiency, recommending improvements as necessary.
- Created detailed documentation of audit findings, including recommendations for resolution of any issues identified.
- Maintained positive working relationship with fellow staff and management.
Customer Services Concierge Support, Advanced
Blue Shield of California
Lodi
12.2010 - 01.2023
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Provided accurate information about products or services to customers.
- Built and maintained strong customer relationships through effective communication skills.
- Assisted other team members when needed during peak hours of business operations.
- Adhered to all company policies and procedures when dealing with customers.
- Managed customer service escalations to uphold customer satisfaction and foster lasting business connections.
Director of Sales assistant
Horizon snack foods
01.2006 - 01.2007
- Drafted creative marketing materials such as brochures, flyers and presentations.
- Resolved customer complaints quickly by providing satisfactory solutions or refunds.
- Created detailed reports on sales performance metrics and trends.
- Supported sales team members to drive growth and development.
Service Order Writers
SBC Communications
San Francisco
11.1999 - 11.2005
- Managed service orders, coordinated installations, and facilitated effective communication between customers and technicians.
- Received incoming orders via mail, email, or telephone and entered them into the system.
- Coordinated with other departments to troubleshoot any issues related to orders.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Deli Clerk/Bakery Clerk
Lucky Stores
El Cerrito
09.1994 - 11.1999
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Prepared and packaged bakery goods for display and sale.
- Conducted inventory checks and restocked bakery supplies and ingredients.
- Ensured compliance with health codes regulations by maintaining food safety standards in designated areas.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
Education
Bachelor of Science - Human Development
University of California, Davis
Davis, CA06-1998
High School Diploma -
El Cerrito High School
El Cerrito, CA06.1993
Skills
- Continuous Improvement
- Documentation Review
- Interdepartmental communication
- Telephone Etiquette
- Email Etiquette
- Team training and development
- Quality Assurance
- Presentation abilities
- Reliability
- Analytical Skills
- Team Building and Leadership
- Problem-solving abilities
Timeline
Quality Assurance Auditor, Specialist
Blue Shield of California
01.2023 - Current
Customer Services Concierge Support, Advanced
Blue Shield of California
12.2010 - 01.2023
Director of Sales assistant
Horizon snack foods
01.2006 - 01.2007
Service Order Writers
SBC Communications
11.1999 - 11.2005
Deli Clerk/Bakery Clerk
Lucky Stores
09.1994 - 11.1999
Bachelor of Science - Human Development
University of California, Davis
High School Diploma -
El Cerrito High School