Melissa Tillery
Mariposa
Summary
Results-oriented Vacation Rental Manager skilled in developing and executing marketing plans. Eager to leverage strong customer relationship management and operational coordination skills to drive business growth and enhance guest satisfaction.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Vacation Rental Manager
Courtney Wagner
Mariposa
10.2018 - Current
- Managed property listings across multiple vacation rental platforms.
- Coordinated guest check-ins and check-outs efficiently.
- Oversaw cleaning schedules and maintenance requests for properties.
- Resolved guest inquiries and complaints promptly and professionally.
- Developed and executed marketing plans to increase occupancy rates for vacation rentals.
- Maintained detailed records of all reservations, inquiries, complaints, and cancellations of vacations rentals.
- Coordinated scheduling between guests, staff members, and vendors as necessary.
- Managed the daily operations of multiple vacation rental properties.
- Created and maintained relationships with property owners and clients to ensure customer satisfaction.
- Ensured all safety standards were met prior to each guest's arrival at their vacation rental property.
- Inspected vacation rental properties regularly for any damages or repairs needed.
- Maintained cleanliness in assigned areas using appropriate cleaning supplies.
- Conducted regular inspections to ensure hygiene and sanitation standards met.
- Operated cleaning equipment efficiently during daily cleaning tasks.
- Collaborated with team members to coordinate cleaning schedules and tasks.
- Responded promptly to urgent cleaning requests from staff and management.
- Reported maintenance issues observed during routine cleaning duties to management.
Front of House Supervisor
Happy Goat Farm to Table
Mariposa
07.2023 - 08.2025
- Supervised daily front of house operations and team performance.
- Trained staff on customer service standards and menu knowledge.
- Managed guest seating and dining flow during peak hours.
- Coordinated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas and facilities.
- Resolved customer complaints efficiently to enhance satisfaction.
- Assisted in scheduling shifts and managing employee attendance.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints in a professional manner.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Prepared workstations with ingredients and tools to increase efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Utilized POS systems to streamline transactions and generate reports.
Preschool Teacher's Assistant
Where the Wild Things Play
Mariposa
08.2022 - 05.2023
- Assisted teachers in creating engaging lesson plans for preschool activities.
- Supported children's learning through hands-on activities and interactive play.
- Organized classroom materials and resources for daily educational tasks.
- Supervised children during outdoor play to ensure safety and enjoyment.
- Communicated with parents about children's progress and daily experiences.
- Encouraged social skills development through group activities and cooperative games.
- Maintained a clean and organized classroom environment conducive to learning.
- Supported lead teacher with daily classroom activities.
- Monitored students to observe behavior, enforce rules, and maintain safety.
- Assisted with or led story time by reading books to children.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Assisted in preparing lesson materials and bulletin board displays.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
Education
High School Diploma -
Mariposa High School
Mariposa06-2001
Skills
- Property management
- Guest services
- Marketing strategies
- Reservation systems
- Quality assurance
- Customer relationship management
Certification
Safe Serve Food Handling
Timeline
Front of House Supervisor
Happy Goat Farm to Table
07.2023 - 08.2025
Preschool Teacher's Assistant
Where the Wild Things Play
08.2022 - 05.2023
Vacation Rental Manager
Courtney Wagner
10.2018 - Current
High School Diploma -
Mariposa High School