Melissa Thorsen
Temecula
Summary
Dedicated Casino Supervisor with a proven track record of enhancing guest satisfaction through effective conflict resolution and staff training.
Dynamic professional with extensive experience in casino operations. Known for strong conflict resolution and team collaboration skills, contributing to improved guest experiences and streamlined workflows.
Professional with strong background in casino operations and supervision. Skilled in team collaboration, conflict resolution, and customer service. Adaptable to changing needs, ensuring smooth operations and achieving desired outcomes. Known for reliability, leadership, and effective communication.
Overview
28
28
years of professional experience
Work History
Duel Rate Casino Supervisor
Cahuilla Casino
Anza, CA
06.2024 - 09.2025
- Supervised daily casino operations to ensure compliance with gaming regulations.
- Trained and mentored staff on customer service excellence and operational procedures.
- Managed conflict resolution, enhancing guest satisfaction through effective communication.
- Implemented process improvements that streamlined workflow and increased efficiency.
Casino Floor Supervisor
Soboba Casino
San Jacinto, CA
06.2023 - 03.2024
- Supervised gaming floor operations, ensuring compliance with regulations and company policies.
- Trained and mentored staff on customer service standards and gaming procedures.
- Monitored gaming activities to enhance player experience and promote responsible gambling.
- Resolved customer disputes effectively, maintaining high satisfaction levels among patrons.
Casino Dealer
Pala Casino
Pala, CA
03.2003 - 03.2023
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Provided exceptional customer service, fostering a welcoming environment for guests.
- Monitored game play for accuracy, identifying discrepancies in bets and payouts.
- Trained new dealers on game rules and operational procedures, enhancing team performance.
Table Games Dealer
Golden Nugget Casino
Las Vegas, NV
03.1999 - 03.2003
- Assisted in training new dealers, sharing best practices for game operations and customer interaction.
- Conducted regular equipment checks, ensuring all gaming tables were properly maintained and operational.
- Collaborated with team members to create a welcoming atmosphere for players, fostering positive interactions.
- Adapted quickly to varying game speeds and player preferences, maintaining focus on quality service delivery.
Table Games Dealer
Binion's Horseshoe
Las Vegas, NV
06.1997 - 03.1999
- Dealt various table games, ensuring compliance with casino regulations and house rules.
- Managed player transactions accurately, maintaining integrity of game play and cash handling procedures.
- Provided exceptional customer service, enhancing player experience and promoting repeat business.
- Monitored table activity to identify potential issues, resolving conflicts efficiently to uphold gaming standards.
Education
Eldorado High School
Las Vegas, NVSkills
Single Deck/Double Deck Pitch
All Black Jack variations, including Spanish21 Free Bet Black
Baccarat, Midi Baccarat
Pai Gow, with commision
UTH,3Card, Let it Ride, Mississippi Stud, 2s Wild
Roulette
Timeline
Duel Rate Casino Supervisor
Cahuilla Casino
06.2024 - 09.2025
Casino Floor Supervisor
Soboba Casino
06.2023 - 03.2024
Casino Dealer
Pala Casino
03.2003 - 03.2023
Table Games Dealer
Golden Nugget Casino
03.1999 - 03.2003
Table Games Dealer
Binion's Horseshoe
06.1997 - 03.1999
Eldorado High School