Melissa Thornton
Moncton,NB
Summary
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
14
14
years of professional experience
Work History
Human Resources Manager
Capital Foodservice Limited
Moncton, NB
12.2016 - Current
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Directed HR programs, policies and processes to improve operational efficiency.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Provided HR consultation services to leadership and department heads.
- Recruited new employees and built relationships, driving visibility.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Human Resources Manager
Crowne Plaza Moncton Downtown
Moncton, NB
05.2015 - 12.2016
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Directed HR programs, policies and processes to improve operational efficiency.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Provided HR consultation services to leadership and department heads.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Created job postings, tracked applicants and maintained applicant database.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Maintained employee records in accordance with company policy and applicable legal requirements.
Performance Strategist
Thing5
Moncton, NB
02.2014 - 03.2015
- Recommended new approaches based on best practices in the industry.
- Utilized analytics tools to collect data on customer behavior patterns.
- Developed and implemented strategies to optimize customer experience.
- Identified key metrics to measure the success of initiatives and campaigns.
- Led cross-functional teams in brainstorming sessions to develop innovative solutions.
- Monitored progress against goals and adjusted plans as needed.
- Developed and implemented rewards and recognition programs to drive results.
Site Manager
Thing5
Saint John, NB
02.2012 - 02.2014
- Monitored performance by reviewing relevant reporting data and producing statistical reports.
- Developed employee performance and satisfaction optimization programs.
- Motivated and promoted team employees from within for key leadership roles.
- Developed quality assurance standards and established targets for all staff.
- Determined and formulated policies, procedures and business strategies to meet growth objectives of company.
- Accomplished call center resource objectives by recruiting, selecting and orienting new employees.
- Used automated call center customer survey and tracking system to gain valuable feedback for continuous improvement efforts.
- Developed and maintained a team of call center representatives to meet performance standards.
Operations Coordinator
Thing5
Moncton, NB
05.2010 - 01.2012
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
- Developed relationships and partnerships with business leaders.
- Managed daily functions of deskside support, including defining and implementing processes.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Liaised with senior management to introduce new processes and technologies.
- Identified problems in operations process, applying effective solutions for prompt remediation.
Education
CPHR Designation -
Chartered Professional in Human Resources
11.2017
Transportation Clerk Certificate -
New Brunswick Community College
06.2001
Skills
- Performance Assessment
- Labor Relations
- Recruitment & Retention
- Succession Planning
- Legal Compliance
- Organizational Development
- Corrective Action Planning
- Risk Management
- Employee Relations
- Benefits Administration
- Leadership Development
- New Employee Orientation
- Compliance
- Talent management
- Contract Negotiation
- Employee Retention
- Labor negotiations
- Workforce Planning
- Diversity and Inclusion
- Records Management
Leadership Experience
CPHRNB, Board Service, 2019, 2020
Communication Skills
As a Senior Leadership Team member, I deliver an in-person Board of Directors presentation twice annually, showcasing key performance metrics and initiatives.
Awards
Leader of the Year, Thing5, 2012
References
References available upon request.
Timeline
Human Resources Manager
Capital Foodservice Limited
12.2016 - Current
Human Resources Manager
Crowne Plaza Moncton Downtown
05.2015 - 12.2016
Performance Strategist
Thing5
02.2014 - 03.2015
Site Manager
Thing5
02.2012 - 02.2014
Operations Coordinator
Thing5
05.2010 - 01.2012
CPHR Designation -
Chartered Professional in Human Resources
Transportation Clerk Certificate -
New Brunswick Community College
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