Martha Mellado
San Bernardino
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Inland Empire Women's Center
01.2022 - 01.2023
- Provide excellent service to patients in person on the phone as well
- Record patient history and personal information
- Measure vital signs, such as blood pressure
- Help physicians with patient examinations
- Give patients injections or medications as directed by physicians and as permitted by state law
- Schedule patient appointments
- Check in and out patients
- Collecting payments and co-pays
- Answering multiple phone calls
- Answering patient questions
- Maintaining a clean and presentable front office and reception area
- Sending emails and prescriptions to pharmacy
Medical Biller and Front Receptionist
New Day Counseling Centers
01.2019 - 01.2022
- Provides exceptional customer service in person on the phone to clients, families, staff, and the community, greeting guests, observing front door/guest protocols, HIPAA Privacy and Security procedures, etc
- Respond to inquiries, schedule appointments, and ensure referrals are provided; confirm appointments for upcoming appointments
- Ensure all paperwork is completed, plus authorization is provided based on the case
- Collecting payments for treatment programs and/or therapy appointments, but not limiting on collecting on outstanding balances
- Reconcile payments at the end of the day and provide information to the accounting department
Warehouse Associate
Fontana California General Labor
01.2014 - 01.2018
- Verify orders and track shipments
- Ship/receive goods and materials
- Fulfill and inspect outbound packages and products for quality and accuracy in accordance with customer expectations
- Demonstrate reliability through responsibility and success in overcoming obstacles, fixing problems, and answering questions
- Speak with managers daily for business success
- Stack products accordingly to facility specifications
- Notify supervisors of defective products or damaged packaging product codes and SKU numbers against invoice manifest
Education
Medical Assistant - undefined
UEI College Riverside, CA
Riverside, CA11.2022
Diploma - Medical Billing and Insurance Coding
UEI College Riverside, CA
Riverside, CA01.2020
Skills
- Bilingual – Spanish
- HIPAA, CPR Certified
- CPT and ICD-9 Coding
- Billing, Coding & Reporting Insurance Claims
- Front-Office Operations
- Medisoft Practice Management
- MEDCIN
- CMS-1500 Claim Forms Completion
- Medical Terminology
- Microsoft Office
- Accounting / Book-keeping
- Snellen
- Patient confidentiality
- Insurance coverage verification
- Eligibility determination
- Customer and medical billing
- Patient scheduling
Timeline
Front Desk Receptionist
Inland Empire Women's Center
01.2022 - 01.2023
Medical Biller and Front Receptionist
New Day Counseling Centers
01.2019 - 01.2022
Warehouse Associate
Fontana California General Labor
01.2014 - 01.2018
Medical Assistant - undefined
UEI College Riverside, CA
Diploma - Medical Billing and Insurance Coding
UEI College Riverside, CA
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