Melissa S White
Indian Wells
Summary
Dynamic sales leader with extensive experience at Spencer's Restaurant, excelling in event management and client collaboration. Proven ability to maximize ROI through strategic budgeting and execution of over 70 high-profile events annually. Proficient in Microsoft Office Suite and skilled in team leadership, ensuring exceptional service and operational efficiency.
Overview
17
17
years of professional experience
Work History
Director of Sales
SPENCER'S RESTAURANT & PALM SPRINGS HISTORIC TENNIS CLUB
Palm Springs
11.2019 - Current
- Managed all food and beverage operations for banquets and events, servicing groups of 10 to 2,000 guests.
- Developed and maintained budgets focused on maximizing ROI.
- Executed over 70 events annually, ensuring high standards in service and execution.
- Collaborated with clients to conceptualize, design, and implement unique event experiences.
- Led teams of over 100 service staff, adhering to food safety regulations and company protocols.
- Utilized Aloha POS and Re Serve Cloud software for efficient event management.
- Proficient in Adobe, Microsoft Suite, and Google Suite for effective planning and coordination.
Event/ Wedding Coordinator
THE WALK DOWN THE AISLE
Palm Springs & High Desert
10.2012 - Current
- Collaborated with diverse clientele to plan and execute events within budget constraints.
- Led teams of over 30 vendors and professionals during contract negotiations and event execution.
- Trained project-specific event teams, managing sizes between 2 and 8 members.
- Secured new clients and maintained industry presence to drive company growth.
- Coordinated logistics for events by effectively managing schedules and timelines.
- Assisted in vendor selection to ensure quality service and competitive pricing.
- Developed detailed event plans and timelines in collaboration with teams.
- Managed day-of-event activities, including setup, breakdown, staffing, and food service.
Property Retreat Manager
NATURAL RETREATS LUXURY VACATION RENTALS
Palm Springs
10.2020 - 05.2021
- Managed VIP guest and homeowner relations to fulfill needs effectively.
- Coordinated with maintenance for timely problem diagnosis and resolution.
- Collaborated with housekeeping to prepare homes for guest or homeowner arrivals.
- Oversaw independent contract inspectors and vendors, ensuring compliance with company standards.
- Managed property upkeep, maintenance, and inventory while coordinating repairs with owners.
- Conducted weekly property inspections and generated bi-weekly reports for owner review.
Property Management / Customer Service
OCEAN PALMS BEACH RESORT
Carlsbad
08.2009 - 01.2012
- Served as primary contact for incoming resort guests, managing rent, deposits, and payments.
- Resolved guest complaints and challenges to enhance overall experience.
- Oversaw property management tasks, scheduling repairs and ensuring timely resolution of issues.
- Made strategic decisions to reduce operating costs while improving guest satisfaction.
Assistant Hotel Operations Manager
TUCSON HOTEL PARTNERS, Flamingo Hotel
Tucson
07.2008 - 08.2009
- Managed daily hotel operations and guest services to ensure seamless experiences.
- Developed marketing strategies to boost bookings and elevate guest satisfaction.
- Collaborated with local businesses to host events at hotel facility.
- Developed strategies to increase revenue through upselling and cross-selling services.
- Supervised staff training programs to improve service quality and operational efficiency.
Education
Associates Degrees - Business Administration, Social & Behavioral Studies, Administration & Information Systems
Moreno Valley CC
Moreno Valley, CA01-2026
Certificate in Computer Information Systems - Microsoft Suite Computer Usage and Applications
Rio Salado CC
Phoenix, AZSkills
- Microsoft Office Suite
- Hotel management software
- Point of sale systems
- Cloud-based applications
Timeline
Property Retreat Manager
NATURAL RETREATS LUXURY VACATION RENTALS
10.2020 - 05.2021
Director of Sales
SPENCER'S RESTAURANT & PALM SPRINGS HISTORIC TENNIS CLUB
11.2019 - Current
Event/ Wedding Coordinator
THE WALK DOWN THE AISLE
10.2012 - Current
Property Management / Customer Service
OCEAN PALMS BEACH RESORT
08.2009 - 01.2012
Assistant Hotel Operations Manager
TUCSON HOTEL PARTNERS, Flamingo Hotel
07.2008 - 08.2009
Associates Degrees - Business Administration, Social & Behavioral Studies, Administration & Information Systems
Moreno Valley CC
Certificate in Computer Information Systems - Microsoft Suite Computer Usage and Applications
Rio Salado CC
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