Melissa Stutt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Veterinary Assistant
Shaw Road Veterinary Clinic
05.2021 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Groomed and bathed animals to maintain hygiene and appearance.
- Restrained animals for examination and treatment.
- Kept detailed records of animal treatments and medications.
- Observed animals for signs of distress or illness.
Postal Clerk
Canada Post
08.2013 - 06.2019
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Medical Office Assistant
Bradley Medical Centre
05.2010 - 02.2012
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Health and Dental Claims Examiner
Great West Life
08.2006 - 02.2009
- Paid or denied medical claims based upon established claims processing criteria.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures.
- Managed large volume of medical claims on daily basis.
- Reviewed provider coding information to report services and verify correctness.
Microbiology Lab Secretary
London Health Sciences Centre
10.2002 - 04.2005
- Created and updated files to maintain document compliance.
- Maintained electronic filing systems and categorized documents.
- Processed updates and maintained all electronic manuals for laboratory procedures.
Administration Clerk
London Health Sciences Centre
11.1999 - 10.2002
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Helped patients complete necessary medical forms and documentation.
Education
High School Diploma -
Regina Mundi Catholic College
London, ONNo Degree - Pharmacy Technician
CTS Canadian Career College
Barrie, ON10.2024
No Degree - Medical Office Assistant
Westervelt College
London, ON11.1998
Skills
- Medication Administration
- Patient Discharge
- Reading Comprehension
- Patient Care Monitoring
- Proper Labeling
- Serve Customers
- Medical Documentation
- POS Transactions
- Patient Information Collection
- Receiving Incoming Supplies
- Oral Medication Preparation
- Labeling and Counting
Timeline
Veterinary Assistant
Shaw Road Veterinary Clinic
05.2021 - Current
Postal Clerk
Canada Post
08.2013 - 06.2019
Medical Office Assistant
Bradley Medical Centre
05.2010 - 02.2012
Health and Dental Claims Examiner
Great West Life
08.2006 - 02.2009
Microbiology Lab Secretary
London Health Sciences Centre
10.2002 - 04.2005
Administration Clerk
London Health Sciences Centre
11.1999 - 10.2002
High School Diploma -
Regina Mundi Catholic College
No Degree - Pharmacy Technician
CTS Canadian Career College
No Degree - Medical Office Assistant
Westervelt College
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