Melissa Stobbs
Server
Windsor,ON
Summary
Dynamic hospitality professional with proven expertise in guest engagement and cash handling, honed across reputable establishments including Bourbon Tap & Grill. Excelled in elevating customer satisfaction through efficient food and beverage service and personalized attention, fostering significant repeat business. Demonstrates exceptional multitasking abilities and a high energy approach to deliver memorable dining experiences.
Overview
14
14
years of professional experience
1
1
Language
Work History
Server
Bourbon Tap & Grill
08.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Assistant Manager
Globo Shoes
09.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Server
Stacks
12.2016 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bar Tender
Windsor Casino
12.2016 - 07.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server/Bartender
Twisted Sisters
10.2015 - 11.2016
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Bartender
South Detroit
06.2014 - 10.2015
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Buffalo Wild Wings
08.2013 - 05.2015
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Hard Rock Cafe
11.2012 - 06.2013
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
East Side Mario's Restaurant
06.2010 - 08.2012
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Tattooing
The Tattoo Academy
St. Catharines, ON09.2012
Artistry Makeup
St Clair College
Windsor, ON 05.2001 -
Smart Serve
Online Training
11.2008
High School Diploma -
Walkerville Collegiate Institute
Windsor, ON 05.2001 -
Skills
Guest Engagement
Hospitality service expertise
Transactions and Cash Handling
High Energy and Stamina
Food and Beverage Service
Table Monitoring and Turnover
Cash Handling
Timeline
Server
Bourbon Tap & Grill
08.2018 - Current
Assistant Manager
Globo Shoes
09.2017 - 08.2018
Server
Stacks
12.2016 - 09.2017
Bar Tender
Windsor Casino
12.2016 - 07.2017
Server/Bartender
Twisted Sisters
10.2015 - 11.2016
Server/Bartender
South Detroit
06.2014 - 10.2015
Server
Buffalo Wild Wings
08.2013 - 05.2015
Server
Hard Rock Cafe
11.2012 - 06.2013
Server
East Side Mario's Restaurant
06.2010 - 08.2012
Artistry Makeup
St Clair College
05.2001 -
High School Diploma -
Walkerville Collegiate Institute
05.2001 -
Tattooing
The Tattoo Academy
Smart Serve
Online Training
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