Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Melissa Steacy

Brackendale,BC

Summary

Versatile operations leader with over 20 years of experience driving organizational excellence across diverse sectors. Proven track record of optimizing financial processes, building collaborative teams, and implementing strategic initiatives that enhance operational efficiency. Skilled in managing complex stakeholder relationships and experienced in leading multi-site operations with a focus on sustainable growth and community impact. Known for creating transformative systems that support long-term organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

J.R Transport
03.2024 - Current
  • Oversee comprehensive financial operations for a regional transportation company, implementing systems that enhance efficiency and accuracy across departments.
  • Financial Leadership: Manage full-cycle accounting processes including A/P, A/R, and payroll administration while collaborating with senior leadership on strategic financial planning
  • Process Optimization: Redesigned internal financial workflows, resulting in 50% reduction in accounting discrepancies and improved cash flow management
  • Stakeholder Collaboration: Developed communication protocols that improved resolution time for billing inquiries by 35%, enhancing client relationships
  • Systems Expertise: Leveraged QuickBooks Online to streamline financial reporting and create dashboards that provide real-time visibility into key performance metrics

Administration Assistant - Casual

Sea to Sky Community Services
07.2023 - 02.2024
  • Provided administrative support for a community service organization, contributing to efficient operations and positive client experiences .
  • Client Relations: Managed frontline communications, ensuring prompt and helpful responses to client inquiries
  • Financial Support: Assisted with accounting functions including payment processing and receipt management
  • Administrative Efficiency: Maintained organized filing systems and supported cross-departmental documentation needs

Founder/Owner/Operator

Cordelia's Locket Café & Bar
09.2020 - 02.2024
  • Founded and led all aspects of a successful dining establishment, including concept development, business planning, operations management, and team leadership.
  • Strategic Vision & Execution: Orchestrated comprehensive business launch from concept to completion, including site selection, design development, and operational setup
  • Financial Stewardship: Managed all financial aspects including $350K annual operating budget, maintaining profitability during challenging economic conditions
  • Team Development: Built and led a high-performing team of 15+ staff members, implementing training programs that resulted in 80% employee retention rate
  • Community Engagement: Established the business as a community hub through strategic partnerships and local initiatives, increasing monthly revenue by 25% during year two
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Led the strategic planning process to define business goals and ensure alignment across all departments.
  • Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
  • Developed key operational initiatives to drive and maintain substantial business growth.

Director of Operations

Brujera Elixirs Incorporated
09.2019 - 09.2022
  • Directed operational strategy for a beverage company during a critical growth phase, managing supply chain logistics while expanding market presence.
  • Market Expansion: Spearheaded product launch across Canada and California markets, resulting in 75% increase in distribution points within first 12 months
  • Supply Chain Optimization: Restructured inventory management systems across multiple warehouse locations, reducing carrying costs by 22%
  • Strategic Planning: Collaborated with CFO to develop robust financial forecasting models that facilitated data-driven decision making for expansion planning
  • Partnership Development: Cultivated relationships with 30+ industry partners, securing strategic advantages in distribution and marketing
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.

Guest Services Manager/Partner Marketing & Sales Supervisor

Sea to Sky Gondola
05.2014 - 09.2020
  • Led guest experience operations for a premier tourism destination while managing partnerships and sales initiatives across multiple channels.
  • Operational Leadership: Developed and implemented service excellence standards that contributed to 90% customer satisfaction ratings
  • Budget Management: Created and administered annual departmental budgets exceeding $500K, consistently meeting financial targets while enhancing service quality
  • Staff Development: Trained, coached, and mentored a seasonal team of 25+ staff members, creating career advancement pathways that improved retention
  • Revenue Growth: Established reporting systems across multiple sales channels that improved forecasting accuracy by 35% and identified new revenue opportunities
  • Partnership Management: Cultivated relationships with tour operators and key business partners, generating $150K+ in annual referral business
  • Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
  • Managed 10 staff to deliver timely and courteous guest service all operations.

Education

No Degree - Accounting 1

BCIT
Burnaby, BC
02-2025

High School Diploma -

Penrith Christian Community School
Penrith, NSW
12-2002

Skills

  • Leadership & Strategy
  • Financial Oversight
  • Regional Management
  • Process Improvement
  • Volunteer Engagement
  • Change Management
  • Cross-functional Collaboration
  • Community Building
  • Project Management
  • Stakeholder Relations
  • Budget Development
  • Team Mentorship

Accomplishments

  • RBC Canadian Women of Influence of the Year Nominee (2022 & 2023)
  • Founding executive member of Squamish Food Co-Op
  • Transformed a business concept into a profitable restaurant and bar within 6 months, orchestrating all aspects of development including site selection, $300K buildout, supplier negotiations, staff hiring/training, and marketing launch.

Certification

  • First Aid Certificate - May 2024
  • Food Safe Certificate - June 2021

Timeline

Office Manager

J.R Transport
03.2024 - Current

Administration Assistant - Casual

Sea to Sky Community Services
07.2023 - 02.2024

Founder/Owner/Operator

Cordelia's Locket Café & Bar
09.2020 - 02.2024

Director of Operations

Brujera Elixirs Incorporated
09.2019 - 09.2022

Guest Services Manager/Partner Marketing & Sales Supervisor

Sea to Sky Gondola
05.2014 - 09.2020

No Degree - Accounting 1

BCIT

High School Diploma -

Penrith Christian Community School

Similar Profiles

CREATE PROFILE
Melissa Steacy