Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Melissa Sous

Summary

Experienced leader with strong background in guiding teams, managing operations, and achieving sales goals. Highly experienced in felids dedicated to excellent costumer service and experience. Excels in ensuring high standards, and aligning efforts with organizational goals and sales goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Bottle Server

Paradise Grotto
04.2025 - Current
  • Served food, beverages and bottle service promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Sparkler Girl

Soluna
07.2023 - Current
  • Ran and led bottle shows to tables
  • Provided entertainment to guests through linen shows and other mini performances

Part Time Key Holder

Urban Outfitters
07.2021 - Current
  • Effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards
  • Daily opening and closing office procedures and operational tasks and projects
  • Participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs

Host

Lobby
08.2024 - 04.2025
  • Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area and present menus
  • Used Opentable to seat guests, and make reservations for dinner and bottle service
  • Answer incoming calls to the restaurant and provide appropriate service
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Bottle Service

Zen Nightclub
05.2024 - 04.2025
  • Completed opening duties such as creating trays, prepping ice buckets and clearing tables
  • Smoothly and accurately took and delivered orders for bottles for tables using cash payments and POS system payments
  • Prepped and led bottle shows
  • Remained consistent in checking in on my tables, ensuring all their needs are met

Education

BA - Social Psychology, Mental Health and Illness

McMaster University
05-2025

High School - Dance

Cawthra Park Secondary School
Mississauga, ON
01.2021

Skills

  • Nightlife and restaurant experience
  • Smart serve certification holder
  • Proficient in customer service
  • Experience supporting vulnerable populations

Certification

- Smart serve

- Vulnerable sectors check

Timeline

Server/Bottle Server

Paradise Grotto
04.2025 - Current

Host

Lobby
08.2024 - 04.2025

Bottle Service

Zen Nightclub
05.2024 - 04.2025

Sparkler Girl

Soluna
07.2023 - Current

Part Time Key Holder

Urban Outfitters
07.2021 - Current

High School - Dance

Cawthra Park Secondary School

BA - Social Psychology, Mental Health and Illness

McMaster University

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Melissa Sous