Melissa Smith
Beaver Bank,NS
Summary
Highly motivated, team player with over 20 years experience in the customer service industry. Detail oriented with excellent problem solving and verbal communication skills. Positive, empathetic and understanding while providing satisfaction and support to clients.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Client Advisor
RBC Royal Bank
04.2022 - Current
- Manage high-volume client interactions while maintaining accuracy, efficiency, and a positive client experience
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Acted as a first point of contact for clients and providing tailored banking advice.
- Maintained in-depth knowledge of products and changing policies, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Resolves issues using detailed research and financial knowledge
- Nominated twice for Quarterly Awards
Store Associate & Customer Service
Winners Merchants International L.P
06.2008 - 10.2021
- Supporting a culture of high-quality customer service by maintaining operational standards. Providing clear communication on updates and changes, and training Associates in service area policies and procedures
- Fluid in using POS, inventory tracking systems, and office administration programs.
- Repeatedly recognized as a top-contributor.
- Contributed to a significant reduction in store loss by maintaining strong attention to detail, identifying discrepancies and supporting loss prevention efforts.
- Consistently recognized for securing high volumes of charity donations through customer engagement an effective communication
Daycare Owner/Operator
Home-Based
09.2003 - 06.2008
- Maintained a safe environment and maintained a structured daily routine.
- Observed and monitored children's play activities;
- Communicated with parents/guardians about daily activities, behaviors, and related issues;
- Supported children's emotional and social development, encouraged understanding of others and positive self-concepts;
- Provided a caring and encouraging environment for children of all ages, diverse backgrounds, abilities, and disabilities
- Prepared nutritious, homemade food and served meals and refreshments to children
Naval Communicator
Royal Canadian Navy
06.1996 - 07.2001
- Worked and maintained a Top-Secret work environment;
- Operated in a high-stress, high-tempo missions in a secure and non-secure radio, satellite, and computer-based communication systems
- Recognized for dedication, pride & patience. Consistently ranked in the top third of all training cohorts during military courses and professional development programs
- Logical and detailed oriented thinking handling encrypted and decrypted classified messages using secure military protocols
Crew Team Member
McDonald's
03.1993 - 06.1998
- Provided inclusive customer care; client-company trust established
- Managed stress in a complex and fluid environment
- Awarded Employee of the Month on Three Occasions.
Education
Bachelor of Science - Kinesiology (Incomplete)
Dalhousie University
Halifax, NS05-2024
Skills
- Excellent customer service and sales experience
- Strong computer/typing skills
- Attention to detail Able to multi-task and prioritize
- Flexibility
- Functional in a team or individual environment
- Time Management
- Problem Solving
- Conflict Management
Certification
- Environmental Awareness
- WHMIS
- MSDS
- First Aid (Basic)
Timeline
Client Advisor
RBC Royal Bank
04.2022 - Current
Store Associate & Customer Service
Winners Merchants International L.P
06.2008 - 10.2021
Daycare Owner/Operator
Home-Based
09.2003 - 06.2008
Naval Communicator
Royal Canadian Navy
06.1996 - 07.2001
Crew Team Member
McDonald's
03.1993 - 06.1998
Bachelor of Science - Kinesiology (Incomplete)
Dalhousie University
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