Melissa Smith
Windsor,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Cleaner
Owner
11.2019 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Replaced light bulbs and other electrical fixtures as needed.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Cashier
Tim Hortons
08.2012 - 05.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
Prepared Foods Team Member
Metro
10.2007 - 08.2009
- Maintained high level of efficiency in fast-paced work environment.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Prepared food items by following recipes and product directions.
- Prepared menu orders for customers, ensuring quality and visual presentation.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Maintained knowledge base of company pricing, products and services.
- Followed food safety practices and sanitation guidelines.
- Monitored food temperature, discarding items not stored correctly.
- Stocked and rotated food items according to expiration dates.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Education
Grade 12 -
Alicia Mason Adult Education
Windsor, ON05.2014
Skills
- Supply Inventory Management
- Interior and Exterior Cleaning
- Complex Problem-Solving
- Garbage Disposal
- Customer Service
- Health and Safety Compliance
- New Employee Training
- Crew Management
- Daily Progress Reports
- Reading Comprehension
- Routine Inspections
- Providing Feedback
- Clean Floors
Timeline
Cleaner
Owner
11.2019 - Current
Cashier
Tim Hortons
08.2012 - 05.2015
Prepared Foods Team Member
Metro
10.2007 - 08.2009
Grade 12 -
Alicia Mason Adult Education