Melissa Small

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Greeted guests upon arrival and offered directions to key amenities.
• Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

This was a seasonal job. Shortly after, I left Barbados and came to Canada to study.

• Managed a high volume of claims daily, consistently meeting deadlines and maintaining a low error rate.
• Streamlined processes for efficient handling of large volumes of daily claims submissions without compromising quality or accuracy standards.
• Researched and resolved complex medical claims issues to support timely processing.
• Paid or denied medical claims based upon established claims processing criteria.
• Evaluated medical claims for accuracy and completeness and researched missing data.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

I was laid-off due to low work volume.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.
• Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
• Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
• Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
• Inspected goods to establish accurate pricing and labeling.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

I was still a going to school ; this was a Christmas vacation job.