Melissa Severin
Amherstview
Summary
Experienced, hardworking, and passionate Senior Project Manager adept at meeting tight deadlines, driving business opportunities, and thriving in team-based environments. Excels at managing key milestones and delivering exceptonal customer service. Possesses the skills to work under pressure and adapt to new situations and challenges in order to enhance the organizational brand. Success lies in building and maintaining open communication between team members, clients, and upper leadership. Strong passion for leading teams to provide the best results for any organization.
Overview
17
17
years of professional experience
Work History
Senior Project Manager
First Onsite Property Restoration
06.2017 - Current
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Communicated project plans and progress to key stakeholders and project contributors.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
Water Restoration Technician
First Onsite Property Restoration
02.2010 - 06.2017
- Monitor and inspect jobs thoroughly and done according to contract
- Determined appropriate climate and temperatures to avoid mould.
- Remove and install drywall
- Painting of all interior and exterior surfaces
- Necessary tear out of drywall, insulation, trim, subfloor and any building materials required
- Excellent communication and customer service skills
- Excellent negotiation skills and ability to handle difficult clients
- Set priorities and prioritize workloads to ensure deadlines are being met
- Follow scope to ensure all work is completed
Account Manager/Project Estimator
Service Master Clean
09.2008 - 02.2012
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built diverse and consistent sales portfolio.
- Kept detailed records of daily activities through online customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed, maintained and utilized diverse client base.
- Building quotes for cleaning of commerical buildings.
- Writing reports, quotes, scheduling tasks for employees.
Project Technologist
Pinchin Environmental
10.2007 - 02.2008
- Hazardous Materials Surveying
- HMIS Reporting
- Consulting for mould and asbestos
- Drawing floor plans of existing commerical buildings
- Meeting tight deadlines in order to complete job within proper timeframes
- Supervised onsite projects with contractors to ensure all jobs were being followed to meet project and safety
- Organizing workloads for myself and subordinates
- Developing plans to satisfy contract requirements
- Excellent computer and typing skills
Education
High School Diploma -
Bayridge Secondary School
Kingston, ONNo Degree - Leadership Development Series
St. Lawrence College
Kingston, ON12-2024
Skills
- Quality control
- Advanced Problem Solving
- Project Planning and Development
- Team Bonding
- Project Management
- Staff Management
- Strategic Planning
- Teamwork and Collaboration
- Self Motivated
- Problem Solving
- Budgeting
- Analytical and Critical Thinking
- Planning and coordination
- Managing Projects and Staff
- Training and Mentoring
Languages
English
Full Professional
Timeline
Senior Project Manager
First Onsite Property Restoration
06.2017 - Current
Water Restoration Technician
First Onsite Property Restoration
02.2010 - 06.2017
Account Manager/Project Estimator
Service Master Clean
09.2008 - 02.2012
Project Technologist
Pinchin Environmental
10.2007 - 02.2008
High School Diploma -
Bayridge Secondary School
No Degree - Leadership Development Series
St. Lawrence College
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