Melissa Seguin Whissell
Canadian Heritage
18
years of professional experience
2
Languages
Detail-oriented Administrative Professional specializing in financial tracking and reporting. Prioritizes tasks effectively in high-volume environments to ensure timely project completion. Strong organizational skills enhance event logistics and stakeholder communication. Skilled in Microsoft Office Suite and SAP.
Work History
Dispatch Operations (Event-Based)
- Recruited, trained, and supervised dispatch staff to ensure team readiness for events.
- Managed dispatch operations, overseeing radio communications, phone lines, emails, and real-time information gathering to support effective incident response.
- Monitored eight radio frequencies concurrently, maintaining detailed incident logs to ensure accurate communication.
- Monitored eight radio frequencies concurrently, maintaining detailed incident logs to facilitate accurate and timely communication.
- Recruited, trained, and supervised dispatch staff, enhancing team readiness for events.
- Taught dispatchers how to read site plans, understand hierarchy, identify key personnel, and manage emergency communication protocols.
Administrative / Production Assistant
12 Years 11 Months- Managed and controlled information flow including executive correspondence, QP notes, ATIP requests, translation requests, and internal inquiries.
- Ensured all deadlines are met by tracking, following up, and prioritizing tasks.
- Executed operational support through schedule coordination, document preparation, and stakeholder communication to facilitate project workflows.
- Coordinated contracts, prepared RFPs and Letters of Agreement, tracked deliverables, and validated invoices to ensure compliance and accountability for departmental projects.
- Selected cost-effective suppliers and recommended contract approvals in accordance with the FAA.
- Reviewed financial reports from RMD and reconciled against internal budget tracking to maintain financial integrity.
- Prepared monthly financial forecasts for the Director.
- Led year-end closing tasks with RMD; reviewed SAP-generated financial reports.
- Managed year-end purchasing deadlines and planning.
- Prepared budget planner tool and operational plans for upcoming fiscal year.
- Developed budget distribution formulas based on historical expenses and multi-year contracts.
- Gathered and organized detailed information to support an 18-month reporting plan for Policy, Planning & Research.
- Analyzed cost data (repairs, purchases, expenses) for the Service Fees Act.
- Liaised with senior managers, Members of Parliament, industry representatives, and other officials regarding program requests.
- Coordinated logistics for major events including Winterlude, State Funerals, Canada Day, and Winter Lights Across Canada to ensure smooth execution.
- Developed and maintained emergency/operations manuals, including site plans and communication structures, to enhance crisis management readiness.
- Executed operational support through schedule coordination and document preparation, facilitating project workflows and improving stakeholder communication.
Telecommunications Operator / Dispatcher
1 Year 1 Month- Coordinated and monitored police response activities to ensure effective incident management and optimal resource allocation.
- Analyzed information and relayed critical details to responding officers, enhancing situational awareness during incidents.
- Handled public calls for police and emergency assistance, facilitating timely response and support for individuals in crisis.
- Extracted and analyzed database information to provide critical support for investigations.
Administrative Assistant (RE-03)
4 Years 11 Months- Facilitated communication with MPs, diplomats, and senior officials to enhance stakeholder engagement.
- Coordinated travel arrangements and prepared meeting materials, ensuring seamless administrative operations.
- Supported senior managers and production teams in executing successful events for Capital Celebrations and Program Operations.
- Supported senior managers and production teams in planning and executing events for Capital Celebrations and Program Operations.
Artistic Production Assistant (Canada Day 2011)
3 Months- Administered artist contracts (Equity, ACTRA, NCC) and tracked payments to ensure timely compensation for all artists.
- Coordinated artist logistics, including hotel bookings, travel arrangements, food allergies, and security clearances, to ensure smooth operations.
- Collaborated with agents, managers, and NCC finance teams to ensure seamless communication and project alignment.
- Maintained artist documentation and prepared information kits, supporting production staff and enhancing overall artist experience.
- Assisted in coordinating and orienting backstage volunteers to ensure effective support during events.
- Collected and analyzed carbon footprint data for artists and suppliers.
Education
Telecommunications Operator Training Program - Orleans, ON
Health & Safety - Working at Heights & Book 7 Traffic Control
Project Management - Ottawa, ON
Culinary Management - incomplete
High School Diploma
Skills
Financial reporting
Data analysis
Claims processing
Microsoft Office
Organizational skills
Financial management
Prioritization
Accuracy
High-volume flexibility
Judgment and discretion
Office applications
Team collaboration
Communication skills
Travel logistics coordination
Incident management software
Travel reimbursement
Languages
French, first language
English, fluent
Timeline
Telecommunications Operator / Dispatcher
Royal Canadian Mounted Police
08.2024 - 09.2025Read More
Administrative / Production Assistant
Canadian Heritage
10.2013 - CurrentRead More
Artistic Production Assistant (Canada Day 2011)
National Capital Commission
04.2011 - 07.2011Read More
Administrative Assistant (RE-03)
National Capital Commission
10.2008 - 09.2013Read More
Dispatch Operations (Event-Based)
Canadian Heritage
CurrentRead More
ACTL
Health & Safety from Working at Heights & Book 7 Traffic Control
Read More
Canada School of Public Service
Project Management from Ottawa, ON
Read More
Algonquin College
Culinary Management from incomplete
Read More
Collège Catholique Samuel-Genest
High School Diploma
Read More
RCMP
Telecommunications Operator Training Program from Orleans, ON
Read More
Training
- Time & Stress Management
- Effective Business Writing
- SAP Software
- Shared Travel Services (HRG)
- CCM Mercury
Security Clearance
- Secret – currently (Canadian Heritage)
- ERS Top Secret (Level III) at RCMP
Language Requirement
CCE