Melissa Seeram
Rocky Mountain House,AB
Summary
I am an enthusiastic and hard-working individual, looking for a new challenge within a reputable organization to expand my learning, knowledge and creative skills. Customer-focused with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
Mountain House Bakery & Cake Art
Rocky Mountain House, Alberta
10.2021 - 08.2022
- Maintained cleanliness and organization of the bakery workspace.
- Assisted customers by providing product information and recommendations.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service by being friendly, courteous, patient, helpful and respectful to all customers.
- Assisted in training new staff members on proper methods of preparing and serving bakery items.
- Provided exceptional customer service during busy bakery hours.
- Handled cash, credit, and gift card transactions accurately.
Host/Busser
The Keg
11.2019 - 08.2021
- A genuine commitment to customer service excellence, blended with solutions-oriented problem solving skills and willingness to take ownership of issues from outset to resolution.
- Accept and organize reservations, and prioritize reservations to accommodate customers.
- Greet and acknowledge guests by escorting them to assigned table or communicate delays.
- Offer additional services such as beverages to keep them occupied while waiting.
- Accurately entered all takeout orders into POS system and handled takeout payments.
- Walk through dining room and bar during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs. Prepare seating assignments prior to service.
- Managed reservation system and coordinated seating arrangements effectively.
- Collaborated with kitchen staff to streamline service flow during peak hours.
Order Entry Administrator
Glastek Industries
07.2017 - 08.2018
- Multi-faceted learner with experience towards implementing processes, and introducing cost saving strategies; at ease with budget limitations, deadlines, and high pressure situations.
- Computer-literate with extensive software proficiency covering wide variety of applications, including Excel, Word, Powerpoint, Outlook and OneNote.
- Assisted in all general office duties including reception coverage, executive calendar scheduling, maintenance and supply ordering.
- Calculate and input accurate glass measurements with necessary hardware through Opty-Way.
- Complete all assigned data entry orders and tasks within required timeframes while maintaining a high level of quality.
- Guarantee customer confidence and satisfaction by educating them with the company's policies and procedures, and contacting customers to resolve any issues found within their order.
Team Leader
Jack and Jones
10.2015 - 07.2017
- Motivational team leader who raises the bar on operational excellence. Proven history of collaborating with high-performance teams to develop and implement strategies for accelerated growth while strengthening the bottom line.
- Ensured exceptional customer satisfaction while processing purchases, resolving complaints, and completing returns or exchanges.
- Monitored and investigated cashier infractions, price overrides, and cash overages/shortages to ensure revenue has balanced daily.
- Executed creative visual floor plans in timely manner to promote drive and sales.
- Prepared necessary paperwork and confirmed accuracy of weekly sales audit packages for Head Office.
- Reviewed resumes, hired and managed the development of associates on the front end.
Sales Associate and Cashier
Guess Inc
10.2012 - 03.2015
- Outstanding communication skills backed by exceptional negotiation, public speaking and presentation competencies.
- Worked very closely with customers, with a strong focus on customer satisfaction while investigating and resolving inquiries/complaints in a timely and empathic manner.
- Spearheaded visual merchandising and store design to display product creatively.
- Provided accurate daily accounting and store procedures and handling of cash.
- Extended excellent customer service while always accomplishing my sales target with a team player mindset.
- Natural ability for improving sales and forging loyalty with clients.
Education
Hair Extension Certificate -
Marca College
08.2019
Hairstyling Diploma -
Marca
08-2019
Office Administration - Executive -
Seneca College
12.2015
Skills
- Customer support
- Workload prioritization
- POS system proficiency
- Merchandise stocking
- Coaching and mentoring
- Team leadership
- Visual merchandising
- Inventory management
- Conflict resolution
- Effective communication
- Administrative tasks
- Enthusiastic & Creative
- Attention to detail
- Desire to Learn
References
- Ara Khan, Store Manager, Jack and Jones, 647-292-9175
- Stephanie Huertas, Office Manager, Glastek Industries, 647-969-7165
- Ivett Varady, Service Manager, The Keg, 416-964-6609
Languages
English, Native
Timeline
Cashier Team Lead
Mountain House Bakery & Cake Art
10.2021 - 08.2022
Host/Busser
The Keg
11.2019 - 08.2021
Order Entry Administrator
Glastek Industries
07.2017 - 08.2018
Team Leader
Jack and Jones
10.2015 - 07.2017
Sales Associate and Cashier
Guess Inc
10.2012 - 03.2015
Hair Extension Certificate -
Marca College
Hairstyling Diploma -
Marca
Office Administration - Executive -
Seneca College