Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Melissa Santos

Hairdressing Student
Montreal,QC

Summary

Dynamic and reliable professional with extensive experience in customer service at McDonald's Restaurant. Proven ability to enhance guest satisfaction through attentive service and effective problem-solving. Skilled in cash handling and maintaining order accuracy, consistently fostering positive relationships to drive repeat business. Committed to excellence in a fast-paced environment.

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.

Focused and reliable to bring high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced with providing attentive and courteous service to guests. Utilizes strong communication and interpersonal skills to enhance customer experiences. Track record of maintaining positive and efficient dining environment.

Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.


Overview

10
10
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Waiter/server

Societe Traiteur
Montreal, Quebec
10.2022 - 09.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Cashier/Customer Service Cashier

Group Compass
Montreal, Quebec
08.2022 - 02.2023
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Auditor

RGIS Inventory
Montreal, Quebec
03.2021 - 11.2022
  • Analyzed data and findings to prepare reports detailing financial information.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.

Crew/Cashier/Manager

McDonald's Restaurant
Montreal, Quebec
08.2013 - 02.2021
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Built positive relationships with customers to increase repeat business.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Education

No Degree - Hairdressing

Laurier MacDonald Career Center
Montreal, Canada
05.2001 -

GED -

John F Kenedy Adult Education Center
Montreal, Canada
05.2001 -

Skills

Customer service

Guest relations management

Order management

Cleanliness

Attention to detail

Professional appearance

Team collaboration

Basic math

Hospitality and accommodation

Teamwork and collaboration

Excellent communication

Active listening

Adaptability and flexibility

Problem-solving

Reliable and responsible

Certification

Barbicide

Interests

  • Avid Reader
  • Volunteer Work
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Volunteering
  • Creative Writing

Timeline

Basic Nails

06-2025

Elaborate Makeup

05-2025

Basic Makeup

04-2025

Barbicide

07-2024

Waiter/server

Societe Traiteur
10.2022 - 09.2023

Cashier/Customer Service Cashier

Group Compass
08.2022 - 02.2023

Auditor

RGIS Inventory
03.2021 - 11.2022

Crew/Cashier/Manager

McDonald's Restaurant
08.2013 - 02.2021

No Degree - Hairdressing

Laurier MacDonald Career Center
05.2001 -

GED -

John F Kenedy Adult Education Center
05.2001 -
Melissa SantosHairdressing Student