Melissa Sampson
London,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Customer Service Rep
TTEC Canada
10.2021 - 12.2023
- Answering and making calls, Membership activations, Product troubleshooting, Approving pre-installation surveys, Casework, Scheduling product installations, Order cancellations, Data entry, Issuing product replacements and work orders for Tonal
- Billing inquires, sales, mobile device troubleshooting for Verizon
Customer Service Rep
American Express Global Business Travel
09.2019 - 09.2020
- Answered phones, Casework, Booked flights, Car Rentals, Hotel Reservations, Processed credit card payments, Redeemed credit rewards points for travel, gift cards and merchandise
Customer Service Rep
Bill Gosling Outsourcing
03.2015 - 11.2018
- Dispatched Roadside Assistance and Processed credit card payments, Filled out loan applications for fairstone, Assisted people with issues logging into online accounts for fairstone, Completed Move in and Move outs and payment arrangements for London Hydro
Customer Service Rep
Alpine Access Canada
01.2014 - 01.2015
- Assisted Customers with billing inquiries, Processed wireless upgrades, Processed payments and credits
Customer Service Rep
Transcom Worldwide
08.2012 - 01.2013
- Technical support for Cable and Internet, Took Inbound Calls, Cable and Internet package upgrades
Customer Service Rep
Mac's Milk
05.2012 - 08.2012
- Handled Cash, Stocked Shelves, Cleaned store, Made Night deposits, Processed lottery tickets
Education
High School Diploma -
Canadian College International
Edmonton, AB06.2005
Skills
- Cash Casework
- Dispatcher Scheduling Installations
- Payment Processing Issuing service Repairs
- Call Center Cellular Phone Sales
- Order Cancellations Product Troubleshooting
- Issuing product replacements Making Reservations
Languages
English
Full Professional
Personal Information
Title: Customer Service Representative
References
- Graydon Marshall, St. Leonard's Community Service, (519) 850-3777, Former Human Resources
- Nolan King, Regent Signs, (780) 466-7368, nolanking@regentsigns.com, Former Manager
- Tamekka Vernon, Bill Gosling Outsourcing, (519) 709-4968, tamekkahunter@gmail.com, Former co-worker
Timeline
Customer Service Rep
TTEC Canada
10.2021 - 12.2023
Customer Service Rep
American Express Global Business Travel
09.2019 - 09.2020
Customer Service Rep
Bill Gosling Outsourcing
03.2015 - 11.2018
Customer Service Rep
Alpine Access Canada
01.2014 - 01.2015
Customer Service Rep
Transcom Worldwide
08.2012 - 01.2013
Customer Service Rep
Mac's Milk
05.2012 - 08.2012
High School Diploma -
Canadian College International
Similar Profiles
Milot BujupiMilot Bujupi
Guest and Partner Services Specialist at TTec CanadaGuest and Partner Services Specialist at TTec Canada
Isaaq AbukarIsaaq Abukar
Customer Service Rep II at TTEC CanadaCustomer Service Rep II at TTEC Canada
MITALI SEHRAMITALI SEHRA
Customer Service Representative at TTEC CANADA SOLUTIONSCustomer Service Representative at TTEC CANADA SOLUTIONS