Melissa Samatas
Senneville,QC
Summary
Results-driven Vice President with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
22
22
years of professional experience
Work History
Vice President
Excel Honda
12.2012 - Current
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
General Manager of Operations
Vaudreuil Honda
10.2009 - 12.2011
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth adoption of new Type program.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Territory Sales Manager
Vector Marketing And Cutco Products
05.2002 - 12.2003
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
General Manager
Encore Honda
12.2004 - 12.2009
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Master Of Business Administration - Business
University of Phoenix
Phœnix 03.2008
Bachelor Of Commerce - Business
McGill University
Montreal, QC10.2002
Skills
- Targeted Marketing
- Client Relationship Building
- Mergers and Acquisitions
- Staff Development
- Operations Management
- Risk Management
- Sales Leadership
- Human Resources
- Market Research
- Customer Prospecting
- Process Improvement
- Forecasting
- Business Development
- Financial Management
- Contract Negotiation
- Data Analysis
- Performance Monitoring
- Budget Oversight
- CRM Software
- Critical Thinking
- Complex Problem-Solving
- Account Management
- Decision-Making
- Results-Driven
Accomplishments
- Collaborated with team of 12 as chairperson of the National Honda Dealer Advisory Board
Languages
English
Full Professional
French
Professional Working
Timeline
Vice President
Excel Honda
12.2012 - Current
General Manager of Operations
Vaudreuil Honda
10.2009 - 12.2011
General Manager
Encore Honda
12.2004 - 12.2009
Territory Sales Manager
Vector Marketing And Cutco Products
05.2002 - 12.2003
Master Of Business Administration - Business
University of Phoenix
Bachelor Of Commerce - Business
McGill University
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