Hi, I’m
Melissa Rousseau
Peachland
Summary
Dependable employee establishes rapport and trust with people. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
years of professional experience
1
Certification
Work History
Nora Malcolm
Live-In Caregiver
11.2021 - Current
Job overview
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Enhanced clients'' quality of life by providing compassionate and attentive care.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Identified potential hazards within the home environment, making necessary adjustments to ensure client safety and comfort.
- Contributed to a positive living environment by fostering a sense of companionship and socialization for the client.
Bow Valley Villa Corp.
Head Cook
09.2013 - 10.2021
Job overview
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
- Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
- Developed new menu items for increased customer satisfaction and repeat business.
- Implemented cost-effective measures in the procurement of ingredients, resulting in significant savings without sacrificing quality.
- Tracked food costs and adjusted menu pricing accordingly to maintain profitability while offering competitive prices for customers.
- Created visually appealing plate presentations to enhance the overall dining experience for guests.
- Promoted positive reviews from critics by consistently delivering high-quality dishes that exceeded expectations.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
- Oversaw kitchen equipment maintenance schedule, ensuring all tools and appliances were in top working condition.
- Enhanced presentation techniques, elevating dining experience and generating positive word-of-mouth.
- Improved customer satisfaction with introduction of signature dishes that became customer favorites.
- Managed kitchen budget effectively, keeping costs within targets while still delivering high-quality dishes.
- Set up and broke down kitchen for service.
- Assisted with menu development and planning.
Scentsy Fragrance
Independent Sales Representative
09.2010 - 08.2014
Job overview
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Managed end-to-end management of transactions, financial records and support.
- Organized [Type] inventory to keep samples ready and products within optimal levels to support target customer levels.
- Provided exceptional customer service during the entire sales process, addressing concerns promptly and effectively resolving issues as they arose.
- Generated leads by attending industry events, trade shows, and utilizing social media platforms to connect with potential clients.
- Collaborated with team members to identify new sales strategies and streamline the sales process for increased efficiency.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Generated advertising brochure for vendor use.
Me
Homemaker
01.2006 - 09.2010
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Managed household duties, from cleaning to cooking.
- Taking care of child, taking to activities and eventually schooling.
- Paying bills, managing household finances, and keeping house stocked up with essentials
Westend Convienence Store
Gas Attendant, Cashier, Cook
09.2003 - 12.2005
Job overview
- Maintained clean and orderly work station.
- Checked customer identification for cigarettes, and lottery sales.
- Assisted with station opening and closing procedures, ensuring all necessary tasks were completed for smooth operation at the start and end of each day.
- Enhanced customer satisfaction by providing prompt and accurate fueling services.
- Supported store operations by assisting with stocking shelves and keeping merchandise displays organized and visually appealing.
- Developed rapport with regular customers through friendly interactions during repeat visits, contributing to a welcoming atmosphere at the station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Pumped gas for guests and took payments.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Carnduff High SchoolCarnduff, SK
High School Diploma
06-2003
Skills
- Patience and empathy
- Meal preparation
- Time management
- Housekeeping duties
- Client transportation
- Cooking meals
- Injury prevention
- Laptop and tablet operation
- Multitasking and organization
- Food handling
- Attention to detail
- Client engagement
Languages
English
Professional Working
Certification
Safe food handling
Occupational health and Safety
Timeline
Live-In Caregiver
Nora Malcolm
11.2021 - Current
Head Cook
Bow Valley Villa Corp.
09.2013 - 10.2021
Independent Sales Representative
Scentsy Fragrance
09.2010 - 08.2014
Homemaker
Me
01.2006 - 09.2010
Gas Attendant, Cashier, Cook
Westend Convienence Store
09.2003 - 12.2005
Carnduff High School
High School Diploma
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