MELISSA ROSS
Halifax,NS
Overview
16
16
years of professional experience
Work History
Founder/Manager
URBN PUP Pet Services
Halifax, NS
10.2021 - Current
- Maintain accurate client records, including contact information, payment details, pet profiles, and medical history.
- Manage contractor communications, payroll, and scheduling to ensure operational efficiency.
- Oversee business social media accounts, and develop advertising strategies.
- Create enrichment activities for each animal, including walks, playtime, and grooming sessions.
- Monitor animal behavior changes, and report concerns to owners promptly.
- Administer medication as directed by pet owners.
Veterinary Assistant
Metro Animal Emergency Clinic
Dartmouth, NS
07.2020 - 09.2021
- Triaged patients and gathered relevant pet history to aid veterinarians' assessments.
- Delivered exceptional customer service in high-stress environments.
- Scheduled appointments and surgeries, processed invoices, and maintained accurate medical records.
- Assisted veterinarians and technicians during examinations, treatments, and procedures.
- Checked in clients, weighed animals, and dispensed medications and supplies under veterinarian supervision.
- Ensured the cleanliness of the hospital, kennels, exam rooms, and overall clinic environment
Veterinary Receptionist/Assistant
Carnegy Animal Hospital
Halifax, NS
05.2016 - 01.2021
- Scheduling appointments and surgeries while delivering accurate estimates to clients.
- Maintained accurate medical records, inventory, and supplies.
- Assisted veterinarians and technicians during examinations, treatments, and procedures.
- Ensured the cleanliness of the hospital, kennels, exam rooms, and overall clinic environment.
- Provided detailed discharge instructions and patient care guidance to pet owners.
- Administered medications and treatments as directed by veterinarians to ensure proper care.
Assistant Manager/Animal Care
Nova Scotia SPCA
Truro, NS
02.2009 - 01.2015
- Administered scheduled vaccinations, blood collection, SQ fluids, and other treatments under veterinary supervision.
- Maintained precise records of animal feeding schedules and medication administration.
- Provided enrichment and training for pets using positive reinforcement techniques, and facilitated required rehabilitation sessions to enhance animal care.
- Managed inventory and ordered supplies to ensure smooth daily operations.
- Processed point-of-sale transactions, handled cash donations, and assisted with fundraising event planning.
Skills
- Time management
- Adaptability and flexibility
- Communication
- Client support
- Team collaboration
- Animal care and behavior
Timeline
Founder/Manager
URBN PUP Pet Services
10.2021 - Current
Veterinary Assistant
Metro Animal Emergency Clinic
07.2020 - 09.2021
Veterinary Receptionist/Assistant
Carnegy Animal Hospital
05.2016 - 01.2021
Assistant Manager/Animal Care
Nova Scotia SPCA
02.2009 - 01.2015