Melissa Rosales
Brea
Summary
Dynamic optician with a proven track record at America's Best Contacts and Eyeglasses, excelling in customer service and insurance verification. Enhanced patient satisfaction through precise optical measurements and effective problem-solving. Successfully implemented a customer feedback system, leading to improved service protocols and a stronger community reputation.
Overview
9
9
years of professional experience
Work History
Optician
America's Best Contacts and Eyeglasses
05.2017 - 04.2024
- Assisted patients with frame selection and fitting to ensure comfort and style.
- Provided clear instructions on eyewear care and maintenance for optimal performance.
- Learned to utilize optical tools, enhancing precision in measurements and fittings.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Implemented customer feedback system to gather insights on service improvement, leading to enhanced customer service protocols.
Merchandise and Cordinator Manager
Ulta Beauty Inc.
02.2015 - 05.2017
- Led team to achieve sales targets through effective training and performance management.
- Developed and implemented strategic marketing initiatives to enhance customer engagement.
- Streamlined inventory management processes, reducing stock discrepancies and enhancing efficiency.
- Analyzed sales data to identify trends, informing product selection and promotional strategies.
- Mentored junior staff, fostering a collaborative environment that improved team performance.
- Enhanced operational workflows by introducing new technologies, improving service delivery times.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - Dental Hygiene
Cypress College
Cypress, CASkills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Insurance billing
- Retail sales
- Product upselling
- Detailed recording of patient medical histories
- Billing processing
- Appointment scheduling
- Verifying prescriptions
- Excellent communication
- Problem-solving
Top seller 3 years in a row
Became the top seller in the district 3 years in a row at America's Best Contacts and Eyeglasses.
Timeline
Optician
America's Best Contacts and Eyeglasses
05.2017 - 04.2024
Merchandise and Cordinator Manager
Ulta Beauty Inc.
02.2015 - 05.2017
No Degree - Dental Hygiene
Cypress College
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