Melissa ROMAN
San Jose
Summary
Community activity worker with extensive experience at City of San Jose, specializing in client relationship management and conflict resolution. Enhanced public engagement through innovative program development and exceptional customer service, resulting in increased community satisfaction. Bilingual in English and Spanish, with proven ability to manage multiple tasks under pressure and contribute to team success. Skilled in office administration and problem-solving, delivering effective solutions to improve community programs.
Overview
3
3
years of professional experience
Work History
COMMUNITY ACTIVITY WORKER
City Of San Jose - City Gov't
San Jose
10.2023 - Current
- Actively collaborate with community members to address concerns and resolve issues, ensuring satisfaction and improved public relations.
- Contributed new ideas to program development, leading to the growth and success of initiatives.
- Provide support in organizing community events, managing communications, and promoting civic engagement.
- Skilled at identifying challenges and implementing solutions that enhance the program's effectiveness.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Established professional working relationships with staff from various levels.
Receptionist
Montpelier Surgery Center Inc
San Jose
05.2022 - 01.2024
- Managed appointment scheduling and patient inquiries within a fast-paced medical office.
- Coordinated meetings and follow-ups to enhance patient service delivery.
- Maintained professionalism while handling sensitive patient information and medical records.
- Assisted patients with recommendations on clinic services, boosting customer satisfaction.
- Cultivated strong interpersonal communication skills through interactions with diverse individuals in healthcare.
Education
High School Diploma -
Evergreen Valley College
San Jose, CASkills
- Excellent Customer Service
- Client Relationship Management
- Conflict Resolution
- Handling Difficult Situations with Professionalism
- Active Listening
- Empathy and Compassion
- Patience and Positive Attitude
- Clear Verbal and Written Communication
- Attention to Detail
- Time Management
- Fast and Efficient Problem Resolution
- Multitasking in High-Pressure Environments
Custom
Hardworking and bilingual (English/Spanish) professional with over two years of experience in customer service and community engagement. Proven ability to work under pressure, manage multiple tasks, and contribute to team success. Skilled in office administration, problem-solving, and delivering creative solutions.
Passionate about helping organizations grow and improving community programs.
Committed to continuous personal and professional development.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
COMMUNITY ACTIVITY WORKER
City Of San Jose - City Gov't
10.2023 - Current
Receptionist
Montpelier Surgery Center Inc
05.2022 - 01.2024
High School Diploma -
Evergreen Valley College
Similar Profiles
THOMAS QUINONEZTHOMAS QUINONEZ
Building Maintenance Worker at City Of San Jose - City Gov'tBuilding Maintenance Worker at City Of San Jose - City Gov't
Sandy KummerSandy Kummer
Swimming Pool Manager at City Of San Jose - City Gov'tSwimming Pool Manager at City Of San Jose - City Gov't
Kerstin BelnapKerstin Belnap
Network Technician III Server Team at City Of San JoseNetwork Technician III Server Team at City Of San Jose
OSCAR GOMEZ CANESSAOSCAR GOMEZ CANESSA
Data Analyst and IT Support Web Design at GranicusData Analyst and IT Support Web Design at Granicus
Miguel RamirezMiguel Ramirez
Warehouse Fulfillment Associate at Randstad - NordstromWarehouse Fulfillment Associate at Randstad - Nordstrom