Summary
Overview
Work History
Skills
Nature, Photography, Paddleboarding, Roadtrips
Timeline
Generic

Melissa Rogers

Parksville,BC

Summary

I'm a Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. I'm an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Banquet Captain

Compass Group Management
07.2022 - 02.2023
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events for functions with up to 300+ guests
  • Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.

Cake Decorator/Bakery Clerk/Bakers Assistant

Thrifty Foods /Sobeys
01.2016 - 01.2022
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders
  • Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.

Cashier

Red Apple
01.2012 - 01.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Banquet and Fine Dining Server

Old Dutch Inn
01.2002 - 01.2016
  • Enhanced guest satisfaction by providing attentive and personalized service during banquet events.
  • Ensured timely and accurate food delivery by coordinating efficiently with kitchen staff and fellow servers.
  • Maintained a clean and well-organized dining area, contributing to an enjoyable dining experience for guests.
  • Supported event planning and management teams in creating memorable experiences for clients through exceptional service.
  • Assisted in training new servers, helping them develop strong work habits and excellent customer service skills.

Skills

  • Organizational skills
  • Attention to detail
  • Effective communication
  • Computer literacy
  • Interpersonal skills
  • Empathy and understanding
  • Problem-solving abilities
  • Customer service
  • Time management

Nature, Photography, Paddleboarding, Roadtrips

I'm usually found out in nature either walking my dog Honey or doing outdoor activities. Sometimes just driving somewhere new and exciting to take nice photos, I have a passion for helping others and am very empathetic to others needs, also am all for doing self care and building each other up in this world no matter what walk of life. On quieter days I like to make soap and do some crafting, typically with a nice hot cup of coffee in my hand and a friend on facetime giggling with me, or curl up on the couch with a good movie.

Timeline

Banquet Captain

Compass Group Management
07.2022 - 02.2023

Cake Decorator/Bakery Clerk/Bakers Assistant

Thrifty Foods /Sobeys
01.2016 - 01.2022

Cashier

Red Apple
01.2012 - 01.2016

Banquet and Fine Dining Server

Old Dutch Inn
01.2002 - 01.2016

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Melissa Rogers