Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

MELISSA ROBLES-DYER

Bakersfield

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

12
12
years of professional experience

Work History

Operations Manager

Employbridge
06.2018 - 05.2025
  • Consult with hiring managers to evaluate staffing needs.
  • Performed cost analysis for various projects to determine budget requirements.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Addressed customer concerns with suitable solutions.
  • Collaborated with team leaders on quality audits.
  • Measured and reviewed performance via KPIs and metrics.
  • Delegated work to staff, setting priorities and goals.
  • Evaluating resumes.
  • Performing in-person and phone interviews with candidates.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Administering relevant company evaluations
  • Performing reference and background checks.
  • Recommending strategies to company hiring managers
  • Managing scheduling of interviews with hiring managers
  • Following up on interview process status
  • Cultivating relationships with internal and external clients to achieve staffing goals.
  • Sharing employer details and benefits throughout screening process
  • Staying informed on company organization structure, personnel policies, and federal and state employment laws
  • Acted as liaison with area employment agencies, colleges, and industry associations
  • Completing punctual reports on employment activity.
  • Administering exit interviews with separated employees.
  • Collections
  • Payroll
  • Facilitate remote forklift validation classes
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

Shift Manager

Barrett Enterprises Group
04.2017 - 06.2018
  • Managed office operations.
  • Delivered exceptional customer service
  • Managed cash, credit card, and traveler check transaction operations
  • Supervised bar operations, enhancing team performance and service quality
  • Maintained up-to-date status of all employees' sheriff cards
  • Coordinated multiple doctor appointments
  • Organized transportation logistics for clients' arrivals and departures at facility
  • Analyzed sales data to identify trends and areas for improvement.
  • Ensured compliance with health and safety regulations.
  • Maintained cleanliness and organization of work area.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Resolved conflicts between staff members in a professional manner.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Responded quickly and effectively to emergency situations as they arose.
  • Organized special events such as holiday sales or promotional campaigns.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Documented receipts, employee hours and inventory movement.

Verification Specialist

REGIONAL EMERGENY MEDICAL SERVICES AUTHORITY
09.2013 - 02.2017
  • Collected charts from field staff and validated information for compliance
  • Research addresses, additional billing and demographic data gaps and acquires corresponding details from hospitals or other sources
  • Understanding Medicare standards and compliance measures
  • Captured ticket information including demographics, diagnosis coding (ICD-10), charges, in an accurate and timely manner within billing system.
  • HIPAA compliant
  • Managed multiple tasks and priorities in a high-volume, fast-paced environment.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Maintained up-to-date knowledge of insurance policies, including Medicare and Medicaid.
  • Conducted follow-ups with insurance companies to expedite verification processes.
  • Participated in audits and quality assurance activities related to insurance verification.
  • Liaised with insurance companies to obtain pre-authorizations for procedures and medications.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
  • Resolved insurance-related issues and discrepancies to prevent claim denials.
  • Ensured compliance with federal and state regulations regarding insurance verification.
  • Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.

Education

AS - Bakersfield

Bakersfield College
Bakersfield

High School Diploma - Bakersfield

Trinity Christian Academy
Bakersfield

Skills

  • Type 45 WPM
  • Microsoft Office, Excel, Word, Outlook Proficient
  • Data entry expertise
  • Versatile team contributor
  • Staffing management
  • Safety compliance
  • Customer service specialist
  • Conflict resolution
  • Recruitment strategies
  • HR planning
  • Graphic and media design
  • Forecasting and scheduling
  • Highly organized with superior attention to detail
  • Strong communication abilities
    Oral and written expression
  • Results-driven approach
  • Self-driven
  • Leadership skills
  • Insurance verification
  • HIPAA compliance
  • Claims processing
  • Quality assurance
  • Data analysis

Awards

RENO’S BEST OF 2024- STAFFING AGENCY

References

References available upon request.

Timeline

Operations Manager

Employbridge
06.2018 - 05.2025

Shift Manager

Barrett Enterprises Group
04.2017 - 06.2018

Verification Specialist

REGIONAL EMERGENY MEDICAL SERVICES AUTHORITY
09.2013 - 02.2017

AS - Bakersfield

Bakersfield College

High School Diploma - Bakersfield

Trinity Christian Academy

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MELISSA ROBLES-DYER